IBM Tivoli Identity Manager [EOL] Review

It needs a business user oriented UI but the connector to various target systems is a valuable feature.

What is most valuable?

  • Provisioning
  • Workflow
  • Connector to various target systems

How has it helped my organization?

  • Automation in account provisioning
  • Approval
  • Unwanted access to the groups
  • Consolidated reports

What needs improvement?

  • Business user oriented UI
  • Inclusion of access governance in the same UI

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

10/10 - the best.

Technical Support:

10/10 - the best.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Little complicated - needs technical skills to setup - later version are being moved to appliances.

What was our ROI?


What other advice do I have?

Bring implementation people who understand the domain.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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