What is most valuable?
It was immensely helpful in collecting SQL database data, especially as I am not a database admin/engineer. Also, the GUI interface has good ease of use for pulling queries and creating links between tables to pull specific server information in a timely manner for someone who may not have database experience.
How has it helped my organization?
It allowed us a better look at the big picture of the state of our server environment.
What needs improvement?
I've not used a product that I could compare it with.
For how long have I used the solution?
What do I think about the stability of the solution?
The program did not crash or have other intermittent problems or issues. It worked as expected.
What do I think about the scalability of the solution?
The program worked flawlessly whether pulling information for 10 or 1000 servers.
How are customer service and technical support?
I didn't need to contact them. Technical Support
I didn't need to contact them.
Which solution did I use previously and why did I switch?
This is the only solution I've used.
How was the initial setup?
Corporate standard installation process was as expected and went smoothly. It was a standard windows client installation, which connected without issues to our asset management database on the mainframe.
What about the implementation team?
We did an in-house standard corporate windows client application installation.
What was our ROI?
I was not involved in the purchase agreement, from a personal point of view, a good working tool is well worth it if priced competitively.
Which other solutions did I evaluate?
I did not. My role was as an end user, not of evaluation.
What other advice do I have?
See if the program features meet your task, do so with competitive pricing and their history of quality customer / technical service provided.