Tyk Review

Deployment is easy and fast, and the technical support is good

What is our primary use case?

We are a solution provider and Tyk is one of the solutions that we implement for our customers. It is an API gateway and management system that is the single entry point for all of the microservices.

What is most valuable?

The most valuable feature is the load balancing with the circuit-breaker function.

The virtual endpoint and distributing requests work well.

It integrated well with other solutions, such as Datadog.

What needs improvement?

Sometimes when new features are released, they are not immediately stable. It can take a few months for them to catch up completely.

For how long have I used the solution?

I have been working with Tyk for about three years.

What do I think about the stability of the solution?

Tyk is really stable and we haven't had any crashes in three years. It is the type of solution that is running all of the time.

What do I think about the scalability of the solution?

The scalability is awesome. Most of our customers are large businesses with a lot of internet traffic. One of our clients installed this product on AWS and the auto-scaling is great.

Depending on the requirements, the solution is sized accordingly. If there are more than five nodes then it is unlimited, so it is very flexible.

How are customer service and technical support?

The technical support is good. They use a ticket-based system and they respond within two business days, without any SLA.

Which solution did I use previously and why did I switch?

I used Kong at one point but it was quite some time ago, so I do not have recent experience with it.

How was the initial setup?

The initial setup is straightforward and really easy. They distribute a Docker version, which can be installed within several minutes after a couple of clicks.

Depending on the requirements, this solution can be deployed on-premises, not the cloud, or in a hybrid configuration.

What about the implementation team?

We deployed this solution for our customers, and one person is all that is required.

What's my experience with pricing, setup cost, and licensing?

There are different versions and plans available depending on the requirements, so there is flexibility in terms of the pricing. Compared to other products, this is a cheaper solution.

What other advice do I have?

Our customers are happy with the features and performance, and I have not heard any complaints with respect to technical support.

Tyk only has a single product, so the length of time between updates is really short. For example, if there is a change in a security specification then they catch up quickly.

Overall, this is a good product but they could improve in terms of stability and performance with new updates that are released.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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