VidyoConferencing Review

Affordable Video conferencing - both for deployment as well as telecommunication requirements. Has room to improve.


What is most valuable?

Affordable Video conferencing - both for deployment side of things as well as telecommunication requirements (does not require a high end Internet connection to function).

How has it helped my organization?

3 common examples:

  • Client has a number of key remote sites and now instead of sending staff between those sites, a lot more work can be done using the video conferencing solution
  • Client deals with a number of external contacts/vendors and now can effectively meet with them without the need to travel
  • Client is a mobile based workforce and can now interact visually while on the road

What needs improvement?

  • As a partner, I don't have direct access to Vidyo support document resourses. I have to go via a Vendor.
  • Also the screen sharing functionality could be improved.

For how long have I used the solution?

18 months

What was my experience with deployment of the solution?

No, deployment of the system is very easy. Maybe the only challenge is translating the firewall requirements.

What do I think about the stability of the solution?

None encountered.

What do I think about the scalability of the solution?

I haven't deployed a large scale deployment. In theory its very possible.

How are customer service and technical support?

Customer Service:

Excellent

Technical Support:

I can't comment as I have to go via a Vendor so the tech support is not a one-to-one experience.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

The only complexity is upgrading to the latest anchor release. Generally speaking if the unit is new there are minimal upgrades as they come pre-installed on the anchor version of the software.

What about the implementation team?

Vendor and they know the product

What was our ROI?

I think for the companies with remote offices, they will experience a serious saving on travel costs. For companies with remote workforce, they will experience a increase in teamwork effectiveness.

What's my experience with pricing, setup cost, and licensing?

There is licensing cost and there is maintenance cost. Both compared to buying more servers are negligible.

What other advice do I have?

If you are setting up a meeting room, research and read up on lighting requirements. Vidyo have some good general guides in the VidyoRoom Admin documentations but if you are talking to resellers of the product they should know about this and doing this as a value add.


Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Add a Comment
Guest