I would rate it eight out of 10. If you're considering 3CX you have to look at your ecosystem with an eye toward integration. The other aspect to consider is how extensive you want the reporting to be and whether you want a central admin capability in place. Then, there are real-time reports, which are pretty limited today. And you have to have a basic level of understanding to work on the PBX or anything else. It certainly requires training on the product to understand and determine the product views. Otherwise, it's a simple, plain product that anyone can understand.

I rate the solution a six out of ten. I advise others to understand the networking presets as the solution is heavily network-based.

I would rate 3CX Live Chat a 10 out of 10. It's user-friendly and easy to implement. LiveChat makes it easy to respond to your customers and connect with them. It was effortless to deploy and distribute the solution to everybody on staff. I love the product and would highly recommend it. It's a great solution to streamline your customer interaction. If you're looking to combine integrate your voice and messaging applications, this one's kind of hard to beat.

My advice is that people should first truly understand their needs. 3CX can help you but you'll really need to understand what you need and then buy the right version for you. 3CX is a great system. My business grew a lot with 3CX, so I am very happy with it.

I would rate 3CX eight out of 10.

I would recommend to others wanting to implement 3CX Live Chat having a partner show them all of the options because there are quite a lot of options that you might only discover once you have the solution running. I would not hesitate in recommending it to anyone. Deploy it, use it, and then gain the benefits of having it.

One of the biggest lessons we have learned from using 3CX Live Chat is we should have used it earlier. We should not have hesitated and deployed it. It is a great solution.

I rate 3CX Live Chat a nine out of ten.

My advice to those wanting to implement the solution is to make sure they have a decent internet service provider. 3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution. 

I would recommend this solution to others.

I rate 3CX Live Chat a nine out of ten.

I rate 3CX Live Chat 10 out of 10. It's the best product to use. I'm so happy with it. 3CX is straightforward to use and makes life easier.

I would advise people to do their research and compare other systems out there, because certain systems specialize at certain things. 3CX makes a really good phone system, but there may be certain minor functions and features it doesn't have that would be very useful for your organization. Every organization has different needs, so it's important to select the phone system that fulfills those needs. I would rate this solution a nine out of ten. 

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I would advise going with the subscription-based model. It will be economical, as well as scalable in the future. It will be saving on a lot of under utilized resources. A customer can subscribe for more channels, or they can reduce the subscription. There is flexibility now that customers can benefit from. 

I would rate it a ten out of ten. 

I’m not sure which version of the solution we’re using.

Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not.

I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good.

We use this solution in our office and also recommend it to our IT managed customers when the time comes. I really enjoy using the same system for different scenarios. It helps me understand what it can do. Sometimes a client needs a solution that afterwards we use in house, too. Overall, it is a fun system to play with.

I rate 3CX Live Chat a ten out of ten.

I would advise those wanting to implement this solution to use an authorized dealer or a person who has good knowledge of 3CX Live Chat. Implementation can be easy but if you have not done it before it can be difficult.

I rate 3CX Live Chat an eight out of ten.

I install phone systems as an independent consultant. 

I would rate this solution 8 out of 10.

I think it's the best option to use. It's very popular and very easy to use.

Do your research and make sure you have a good understanding of VoIP and 3CX. There are plenty of YouTube videos to help you along the way.

I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now. 

Download and run the trial to try it out yourself on any Windows 7 Pro or better computer. You can use a SIP trunk for testing, which is super easy to setup from Flowroute, Vitelity, etc. 3CX is very flexible and almost anything can be accomplished with it.

3cx is supplied through channel partners so finding a partner that you can work well with is crucial.

It is the best solution that meets customer needs after Avaya. Compare the pricing and that it's also cost effective.

I rate 3CX Live Chat nine out of 10. I would recommend it to colleagues and customers. 

Review the training material to familiarize yourself with 3CX’s interface, download and setup the free version and really get to know it. Or I believe they even have a trial or sometimes give away a standard license. I think you’ll quite like it and find it a breeze to setup a system. If you’re technical, you can even automate a lot of the setup and deploy it even faster with a standard template.

One thing I would advise is to use the supported phones. Other phones could be made to work with the phones system, and they work just fine, but you will lose the provisioning and customization functionality.

3CX constantly adds new features based on their customers feedback. It is one of the most versatile PBX systems we have worked with.

I would highly recommend 3CX to anyone, and I believe it to be the best option out there.

If you are a new entrant to the voice network field, it would be better for you to get some knowledge before implementing the system. With 3CX, they have their own learning materials related to their product.

If you are implementing this system for the production teams, then it would be better to have thorough discussions with those teams about the required factors before installation.

On a scale from one to ten, I would rate this solution at eight.

It is simple to provision, yet has great features. Our support effort has reduced by almost 80%.

Painless solution worth every cent. This system lets you get creative with how you want the customers to interact with your organization.

3CX is a software-based PBX which can cover every company's needs. It offers versions ranging from a free PBX edition with basic functionality to the Enterprise Edition which offers third-party application integration, a secondary redundant server in case you primary server fails, call groups, queues, detailed reports, and more. Between these two versions are the Standard and Pro Editions. My suggestion would be to contact a 3CX reseller in your area to help you analyse your needs and find the best solution for you.

Do the free training provided on 3CX's website, selling the correct product is the first step or can become an expensive school fee.

Before spending money on any system I would suggest whoever is in the market for a PBX to go over to the 3CX website and download the free trial version of the product and test for yourself. When we did so we had no knowledge of the product but gave it a shot anyway. We saw the amazing features and power of the system and then went through the process of registering a new company called VCX Cloud Services and we registered to become a reseller of the product.

Although 3CX is a very flexible and generally easy to deploy solution, the biggest advice would be to ensure you have a solid IT network in place prior to implementation. Having the proper switches, gateways, phone sets, bandwidth and cabling infrastructure in place is important to ensuring the successful implementation of 3CX.  

I would strongly recommend investing in such a tool which can provide peace of mind 24x7x365, since it’s highly reliable, secure, and integrates with multiple VoIP providers, and can be maintained with minimal effort.

Good product overall, the product lacks some Contact Center reporting features and functionality but serves the purpose for small business requirements. On the resiliency side, high availability is not supported (to my knowledge) and therefore may not be a fit for demanding corporate environments. My greatest advice would be to find a reputable service partner, and ensure that you call on their references, and appoint an internal project sponsor to work alongside and manage the deployment and planning with the service partner.

We have been very happy with the 3CX solution and are excited to see what future functionality is added to the product.

I had a relationship as a partner. However, since sales aren't at the level they define, we are about to lose our status and the ability to support our current user base.

When selecting a vendor, the technical staff and the marketing staff are important for us. We look at the marketing documents because we are resellers.

The 3CX product is evolving every day, they work hard on it every day.

I would tell prospective users of 3CX is that it is very flexible. Anything they have in mind, they can do with this system. They can integrate their internal software, their CRM, with this phone system very easily. They can increase their productivity with the many options that 3CX gives them.

3CX Phone System is fantastic and easy to setup.

Be sure to use a FQDN if you can, afterward to configure any phones or to manage your system, It’s easier then using an IP.

The advice I have is to buy the plug in play phones and deploy it with the phone system.  Implementation goes a lot easier and smoother with plug in play phones.  

Be sure to understand all components of the product before deployment.

If your business does not have an internal IT department, find a trustworthy 3CX partner to assist with your installation.

Make sure if you do decide to implement this product, that you use a company that is well versed in this product and that can give you the best possible solution and setup from the product, so that you can maximize the full potential of the product as well as maximising the full potential of the users of the product.

Support is difficult.

If the product is already widely used, I would certainly recommend this, because all devices must have IP. If we are still using the old analog system, it does not look good.