Acronis Backup Reviews

Acronis Backup is the #10 ranked solution of our top Cloud Backup tools. It's rated 3.8 out of 5 stars, and is most commonly compared to Veeam Backup & Replication - Acronis Backup vs Veeam Backup & Replication

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Real User
Presales (Enterprise Solutions Architect) at a tech services company with 201-500 employees
Jul 18 2020

What is most valuable?

The most valuable feature is that you can do a bare-metal restore even with dissimilar hardware. I can restore my image on a Dell server that I got from an HP server, as long as the specs are in… more »

What needs improvement?

They do a lot of maintenance. In the span of six months, maintenance is done at least twice and you are told that it is coming up, with apologies for the inconvenience. It's a distraction, and it… more »

What's my experience with pricing, setup cost, and licensing?

The icing on the cake is the price, as it is quite affordable. The pricing is comparable to the newest solution available on the market, Altaro. They are in the same price range. We don't have hybrid… more »

Which solution did I use previously and why did I switch?

I have used Veritas in the past, but I had a very bad experience and it has traumatized me so I don't speak about that product. I have used Commvault and that solution is quite similar to Veeam… more »

What other advice do I have?

It's best to go full cloud or even purchase the storage from Acronis rather than having an on-premises install where you have to purchase advanced licenses, only to go to the cloud. That is the… more »

Which other solutions did I evaluate?

I evaluated Mozy at the time I was evaluating Acronis Backup. Acronis could do what Mozy could not. I realized that they had a local distributor for us, who offered us a lot of help.
Real User
Engineer at a energy/utilities company with 10,001+ employees
Jun 29 2020

What is most valuable?

The web-based interface makes it easy to use. The popularity of the product means that many people are familiar with it, which is helpful. For example, the company that supplies our hardware also deals with Acronis.

What needs improvement?

One of my clients is using version 11.7, which I feel has quite a few bugs and is not easy to work with. I always recommend that my clients upgrade to version 12.5. It is much more stable and better than the older version. When an error occurs, the information is not always easy to understand and… more »

What other advice do I have?

My advice to anybody who is considering this solution is that they are a well-known product, and you can find a lot of information about it online if you search the knowledge base and forums. There are a lot of people who have a lot of experience with it. In fact, the biggest lesson that I have… more »

Which other solutions did I evaluate?

Before one of my recent clients choose Acronis Backup, I was looking to see if there any other products that were preferable. However, my client ultimately preferred Acronis.
Learn what your peers think about Acronis Backup. Get advice and tips from experienced pros sharing their opinions. Updated: July 2020.
441,672 professionals have used our research since 2012.
Reseller
IT Manager at a tech services company with 1-10 employees
Jul 07 2020

What is most valuable?

One of the features I have found most valuable is the restore point - it gives us what we need at the time we need it. The important thing is that the backup for Acronis doesn't depend as much on the device. Another reason we use Acronis is that it allows you to back up a lot of data without losing too much on the time delay during the backup. Also, the amount of data that you can back up for one… more »

What needs improvement?

For some customers, it doesn't just depend on the type of product that you use, but on the infrastructure of the customer as well. Some customers don't have the potential or the infrastructure to support a cloud-based solution as a backup. That's why he had to go to on-premises and use a hybrid solution, which is why using SolarWind for our customers. So for smaller companies, it's a little more… more »

What other advice do I have?

On a scale of one to ten I would give Acronis Backup a nine.
Nigel Hobden
Real User
Director at Random Group Ltd
Mar 26 2020

What is most valuable?

It actually does its job very well and has interesting capabilities, but it has the most awful interface. It's like there hasn't been any clear thought of linking process to the interface model. It's a very frustrating product but what it does, it does well, which is why even for all of those reasons we still standardize on it as our preferred backup solution. But it drives us mad.

What needs improvement?

I'll be completely honest, it's a very annoying product. The whole product structure is confusing. You can actually get to do what you want to do. But Acronis seems to have a singular ability to make things difficult.

What other advice do I have?

I would recommend it, but warn people new to it, to be aware that they might well be a bit frustrated at first. I would rate Acronis Backup an eight out of ten. It's one of those products that probably needs an overhaul because it's kind of evolved over time and sometimes when you evolve things, you end up in a hole. It's probably about time for them to sit back and realize that they've made all… more »
Kashif Asrar Khan
Real User
ERP / HMIS / EMR Specialist at Fauji Foundation
Aug 23 2019

What do you think of Acronis Backup?

In any network and system environment, backup and recovery is one of the most crucial, critical and inevitably important and demanding task. There are two products (Norton Ghost & Acronis True Image) which are top of the line in terms of granularity and flexibility. Reliable and rapid recovery is one of the system administrators’ strong needs in deployed domains. I had used Norton Ghost v.9 quite for some time and the sole purpose for usage was client pc’s restoration in case of HDD failure caused by malfunction, viral activity or any other reason for system drive corruption. Though both Ghost and Acronis provide excellent recovery from scratch for partition recovery to full HDD and Logical Volume backup and restore for almost all Microsoft operating systems (MS Small Business Server,…
Albert Simon
Real User
Co-Owner at Angels Dtp
Sep 18 2020

What is most valuable?

The most valuable feature is the fact that it backs up my systems transparently in the background, and I'm not even conscious of it. I just get a notice that it's successfully backed up.

How has it helped my organization?

In difficult situations, where something was accidentally erased or there was another kind of error, I can return to the latest backup and recover. For me, it's been very successful and very effective.

What needs improvement?

When I first started using Acronis, I found it a little bit confusing when it came to the configuration. Sometimes I have a problem where my settings need to be reset. However, I have been using it for so long that I know what I have to do… more »

What's my experience with pricing, setup cost, and licensing?

The cost of updates is less than $100 USD yearly. If you don't update it then there are no additional charges.

What other advice do I have?

My advice for anybody who is implementing Acronis is to contact support if they have any trouble. I would definitely recommend them. As it is now, this is a product that I am satisfied with the way it is, and I cannot think of any… more »
Real User
Director of Global Architect at a manufacturing company with 1,001-5,000 employees
May 20 2019

What is most valuable?

The most valuable feature is its consistency. It is an established product.

What needs improvement?

I feel like this product a little bit locked in the past. This is not a feature-rich solution. I would like to see a more SaaS-based solution, perhaps more cloud-centric. Essentially, keeping in lock-step with the other companies out there… more »

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are on a yearly basis.

What other advice do I have?

Because this solution is not feature-rich, we have looked at other solutions. My advice for somebody who wants to implement this solution is to make sure that they understand the requirements. This includes the RTO (Recovery Time Objective)… more »

Which other solutions did I evaluate?

We did an evaluation of many different solutions, primarily because we were moving from more on-premise to cloud-based solutions. So, as a result of going to the cloud, we looked at the Best of Breed in the cloud space. Ultimately, we… more »
MichaelChan1
Consultant
Solution Consultant at HGC Global Communications Limited
Jun 08 2020

What is most valuable?

The most valuable feature of the solution for me is that it's a full software as a service product so deployment time will be very quick.

What needs improvement?

We're based in Hong Kong and I think if Acronis could provide local support and some local consultants that would be an improvement. I've just carried out the trial on the solution and actually there is no technical support available for this product. There is also minimal documentation available and if that could be improved it would make a big difference.

What other advice do I have?

I would rate this solution a seven out of 10.
See 2 More Acronis Backup Reviews

What is Acronis Backup?

Acronis Backup 12.5 is the world’s easiest and fastest backup solution for all your data, whether it is located on-premises, in remote systems, in private and public clouds, or on mobile devices. With enhanced backup validation and blockchain-based authentication of your backups with Acronis Notary, Acronis Backup 12.5 is the most reliable backup solution on the market today. 

Available in Standard and Advanced editions, Acronis Backup 12.5 protects data on 21 platforms. With active protection from ransomware, 15-second Recovery Time Objectives (RTOs), and backups that are two times faster than the closest competitor, it is easiest to-use, fastest, most secure and complete backup solution available today.

 Acronis Backup simplifies the management of data protection and reduces IT manual efforts with innovative features that automate data protection. These features include a zero-installation, unified touch-friendly web-based console to manage backup and recovery of all workloads and data, agentless and agent-based backups; and flexible granular, bare-metal, and dissimilar hardware recovery options.

https://www.acronis.com/en-us/business/backup/

Also known as
Acronis Backup, Acronis Backup 12.5 Standard, Acronis Backup 12.5 Advanced
Acronis Backup customers

Kings Academy, Rush Memorial, Pentagon Credit Union, Oxford School District, New York City Probation, Dolmen Insurance, New Bedford Community Health, Gerard Darel, Ready Honda

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