AMS AlertFind Reviews

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Sid Roy
Real User
Vice President - Operations & Client Support with 51-200 employees
Oct 01 2017

What is most valuable?

Web based access and usage True mass notification for IT emergencies and escalations Streamlined notification creation Multichannel notification channels including SMS, phone and email Ability to tailor escalation groups for targeted… more»

How has it helped my organization?

Dell AlertFind is a fantastic tool for operations and command centers. Most SME's focus on the tools, dashboard, monitoring, workflows, runbooks- but often times the mass notification technology is still email or distribution groups. AlertFind… more»

What needs improvement?

Out of the box integrations to common NoC tools including ticketing systems, Change Control and Analyst logging. Dell AlertFind occupies one of the most critical areas of an critical incident escalation by providing the multi-channel… more»
Jamie Castille
Real User
Director IT Ops, Managed Services Admin at a healthcare company with 501-1,000 employees
Feb 19 2019

What do you think of AMS AlertFind?

What is our primary use case?

Providing communications to our hosted customer base regarding planned or unplanned interruptions of service. 

How has it helped my organization?

AlertFind was fairly intuitive and easy to use. The implementation went smoothly. 

What is most valuable?

It was fairly intuitive and easy to use.

What needs improvement?

The product works well, and I probably would have stayed with it for years. However, after the first year, they wanted to raise the price by 25%, but offered a three-year deal that only raised the price 15%! You can't afford to do business with them. There are other options.

For how long have I used the solution?

Less than one year.

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What is AMS AlertFind?

AlertFind from Aurea Messaging Solutions (AMS) delivers enterprise notifications that let you keep in contact at the most mission critical times. With AlertFind (formerly known as MessageOne), you can send notifications to hundreds or thousands of employees via email, landline, mobile phone and SMS text message - and allow them to respond and collaborate.

Also known as
Dell AlertFind, AlertFind, Aurea AlertFind, MessageOne AlertFind
AMS AlertFind customers

Allianz, Bed Bath & Beyond, Starwood Hotels and Resorts, AAA, Southern Company, WSGR


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