AMS AlertFind Archived Reviews (More than two years old)

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Sid Roy
Real User
Vice President - Operations & Client Support at Scicom Infrastructure Services
Oct 01 2017

What is most valuable?

Web based access and usage True mass notification for IT emergencies and escalations Streamlined notification creation Multichannel notification channels including SMS, phone and email Ability to tailor escalation groups for targeted notification Easy to use and deploy in NoC and Command Centers

How has it helped my organization?

Dell AlertFind is a fantastic tool for operations and command centers. Most SME's focus on the tools, dashboard, monitoring, workflows, runbooks- but often times the mass notification technology is still email or distribution groups. AlertFind has "stepped up" the game at our NoC by providing a true platform for mass notification for IT emergencies, scenario drills; run book integration; ability… more»

What needs improvement?

Out of the box integrations to common NoC tools including ticketing systems, Change Control and Analyst logging. Dell AlertFind occupies one of the most critical areas of an critical incident escalation by providing the multi-channel notifications. Dell could find greater adoption in NoC/Command and Control centers by having out of the box integration with common service support tools used in the… more»

What is AMS AlertFind?

AlertFind from Aurea Messaging Solutions (AMS) delivers enterprise notifications that let you keep in contact at the most mission critical times. With AlertFind (formerly known as MessageOne), you can send notifications to hundreds or thousands of employees via email, landline, mobile phone and SMS text message - and allow them to respond and collaborate.

Also known as
Dell AlertFind, AlertFind, Aurea AlertFind, MessageOne AlertFind
AMS AlertFind customers

Allianz, Bed Bath & Beyond, Starwood Hotels and Resorts, AAA, Southern Company, WSGR