Arctic Wolf AWN CyberSOC Pros and Cons

Arctic Wolf AWN CyberSOC Pros

SG
reviewer1480314
Information Systems Coordinator at a insurance company with 51-200 employees
Whenever there is a major thing like Exchange vulnerabilities, it scans our Exchange server for indicators of compromise. It then alerts us and points exactly where we need to go to check for ourselves if it is normal or not.
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MK
reviewer1525842
Sr Manager with 201-500 employees
Security protection is the best feature of this product.
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Arctic Wolf AWN CyberSOC Cons

SG
reviewer1480314
Information Systems Coordinator at a insurance company with 51-200 employees
They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise.
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MK
reviewer1525842
Sr Manager with 201-500 employees
It can sometimes take up to an hour to get notification of a problem and that's a long time.
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