Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate responses. When asked a question, the self-service product uses all the information available to it—customer context, business systems, trusted external sources, knowledgebase content, and device details—to provide an answer that is accurate, personalized, device-optimized, and in the customer’s native language.The self-service application can be deployed on a company’s website or mobile app.Astute Knowledge simplifies knowledgebase implementation by indexing existing internal and external content to auto-generate topics. It also alerts you to gaps in your existing knowledge, identifying opportunities to create new content for questions that are going unanswered.Depending upon the user's role (a customer, a store associate, a customer service agent), the system can customize responses to the appropriate level of detail.
As of March 2024, the market share of Astute Knowledge in the Knowledge Management Software category
stands at 5.6%, marking an increase
of 166.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
