Bomgar Remote Support Previous Solutions

it_user515472
ICT Technology & Release Manager at a healthcare company with 1,001-5,000 employees
We utilised Novell (now Micro Focus) ZENworks’ in-built Remote Control tool. We wanted the additional functionality offered by Bomgar, the full session audit, the chat integration. We experienced NAT issues with ZENworks Remote Control (Novell/Micro Focus have improved this by using a Remote Control proxy service). View full review »
Dilip Kulkarni
Senior Professional at a tech company with 10,001+ employees
Previously, local teams have used other solutions like VNC, DameWare or RDP and MS SMS Remote Control tools. For over 4 years Bomagar is the enterprise remote control tool supporting over fifty customers. View full review »
Kevin Baldwin
PC Technician at a university with 501-1,000 employees
We were using LogMeIn before deciding to go with Bomgar. While LogMeIn was a decent solution, Bomgar had several features that we liked. These features were not supported by LogMeIn. View full review »
Robin JøRgensen
Application Specialist, Application Operation Digital Advisory & Application Services at a tech services company with 201-500 employees
We used one vendor for our remote tool and another for our chat service. None of them met our requirements, so an integrated solution was key. View full review »
Eric Wyman
Systems Administrator at a energy/utilities company with 51-200 employees
I have used other tools in the past, but this was the first remote support tool that we have purchased. View full review »
Jason Stallings
Data Center Technician at a Consumer Goods with 1,001-5,000 employees
We used the Remote Desktop Connection application which is native to Windows. View full review »
Mag
IT Support Specialist
We used LogMeIn and switched due to rising its cost. We also had prior experience with Bomgar. View full review »
Rani Biffle-Quimba
IT Business Analyst with 5,001-10,000 employees
We used Windows Remote Assistance and Windows Remote Desktop. We still use these products, but rely on Bomgar for off the network support. View full review »

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