I would say five their support team has always been very helpful and timely.

We rarely need support for anything, but when we do, they are on it and always helpful.

Technical support has been very valuable. We are happy with the level of support.

The only time we had to work with them was for the initial setup. Their professional support helped us out with that. It worked well because we did get it set up. We didn't really have any complaints.

I don't know of any interaction with technical support. I've never reached out to them in the past.

Their support team is very responsive. They have experienced engineers and we have direct contact with them if we need anything for a client. They are just a WhatsApp away.

I would rate the support for this solution a five out of five.

The support team who are interfacing with us, are excellent. They are on time for any response, but probably what I am guessing is that the backend team is not getting the same response on the development.

Support is very responsive and great to work with. It is not common to need support very often. The product does not really run into any issues.

We have had to reach out only one time to Bomgar customer service. It had a pleasant, speedy resolution. 

Technical support is always good when engaged. We do not need to contact often. We mainly engage to answer questions regarding upgrades to the service.  Always helpful and responsive. Account management is always on hand.

I don't deal with technical support but I haven't heard any complaints. I think they're okay. 

My company has contacted the solution's technical support. I rate the technical support an eight out of ten.

I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups.

I would say it's better than most.

We had local support and nothing more.

8/10

10/10

Customer Service:

Highly professional level.

Technical Support:

They provide high quality and timely support.

Their technical support is top notch, although we have only used them a little. This product just works. I wish we had other products that are as reliable as Bomgar.

The technical support is excellent. Bomgar also offers a very rich, technical documents website online. Their support team is more than willing to help you out if you have implementation or configuration questions.

Their support team is outstanding, really the best in the industry. The support engineers are well-trained and they know the product very well. It makes our jobs a lot easier when we deploy or when we have problems. 

Bomgar acquired BeyondTrust but then they retained the BeyondTrust name. BeyondTrust support was terrible. But not the Bomgar team. Bomgar support was good. They merged as one team, the BeyondTrust team for the other products, for the PAM products. Bomgar Remote Support is still the best.

10++++

10++++++

There is good documentation available so if I'm missing anything the BeyondTrust site documentation has all the answers. 

10 out of 10. They have great participation, knowledge, ownership and communication.

10 out of 10. Once again we have yet to stump them.

We have not contacted technical support after the implementation was complete.

The technical support is okay, although, for this region, it is a little bit tougher. They are expanding the market but I think that at the moment, they are not focusing on non-EU countries.