What is our primary use case?
We're using BeyondTrust Remote Support to create more support lines. One line of support for our employees, and the other for our clients at a bank. We're using this solution to fix problems for our clients and bank employees. I have branches in different cities, like the capital cities in Columbia.
What is most valuable?
It's very secure, and it works very well. I like their remote support feature. It can be used for our clients' desktops or anywhere where the client can be working. I'd have to say the product is very good. It's a strong solution for us.
What needs improvement?
It could be more compatible with other applications. We had trouble with compatibility when it came to Entrust. This is because we had issues with Windows machines when we installed Entrust.
For how long have I used the solution?
I have been using BeyondTrust Remote Support for two years.
How are customer service and technical support?
We had local support and nothing more.
What's my experience with pricing, setup cost, and licensing?
We pay every year for the box, and there are no additional costs.
What other advice do I have?
On a scale from one to ten, I would give BeyondTrust Remote Support a nine.
Which deployment model are you using for this solution?