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CDW Managed Cloud Services pros and cons

Vendor: CDW
4.6 out of 5
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CDW Managed Cloud Services Pros review quotes

SC
Oct 12, 2021
CDW Managed Cloud Services has found pitfalls and various things in the infrastructure, e.g., in routes, IP ranges, and security loopholes, that didn't need to be there. They stripped it down and went to a very flat topography, making it less complicated. So, there are less things to trip over and go wrong, which means less downtime.
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FD
Nov 2, 2021
CDW's service enables us to deploy infrastructure services at our own pace without being limited by the availability of resources. It helps us leverage skills that take a long time to acquire, skills that we don't have in-house. Making use of CDW's skills in those areas saves us a lot of time.
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AN
Oct 27, 2021
It has freed up staff time by not having them work on managing the infrastructure. We are able to spend time doing application administration, focusing on the long-term strategy of where we are going. The impact is that we are able to better leverage our investment in our application technology and offload infrastructure to CDW as part of their managed services.
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Buyer's Guide
CDW Managed Cloud Services
April 2024
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JL
Oct 19, 2021
Their proactive alerting is valuable. They'll try and apprise us of issues before they become problems. I find that very valuable.
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LB
Oct 24, 2021
CDW has performed great from a project management standpoint. We had set up our environment with our knowledge of how to set up the virtual servers in the cloud. They came back and did an analysis to help us with our savings. This was something we hadn't thought about, but actually helped us reduce some of the costs. The cost savings was about a third of the cost over three years.
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PM
Oct 26, 2021
Everything has been kept to what we planned on for budgeting. CDW Managed Cloud Services has met all the requirements there, and exceeded it in some cases.
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CDW Managed Cloud Services Cons review quotes

SC
Oct 12, 2021
The infamous whiteboard still has some things to deploy from my standpoint and our primary business solution standpoint. So, there is always room to grow. There are a few security things that I would like to deploy, such as single sign-on so the email address and password are the login.
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FD
Nov 2, 2021
The ticket system is a little clunky for Managed Cloud Services. There is no ticket category for Managed Cloud Services, per se. It's a little awkward when trying to find a way to put a ticket in. It's just not streamlined enough and doesn't take you step-by-step. And it doesn't seem to have all the categories I need. If I'm putting in a ticket for AWS or AppStream, there is no category for them.
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AN
Oct 27, 2021
When you initially engage with them, there is the idea that you will have certain check-ins on a quarterly or monthly basis. That didn't really occur until we started to reach out to engage with them. As soon as we started to touch base, it was great. We identified that there were some other initiatives we wanted to get in place. However, it was really on us to get the ball rolling on that. It would have been helpful if we had a CDW resource reaching out, saying, "Hey, what do you want to do next? How is this working for you? How is this not?" That initial engagement would have certainly helped on the professional services side.
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Buyer's Guide
CDW Managed Cloud Services
April 2024
Free Report: CDW Managed Cloud Services Reviews and More
Learn what your peers think about CDW Managed Cloud Services. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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768,886 professionals have used our research since 2012.
JL
Oct 19, 2021
They can maybe improve the scheduling. There have been times where I wanted to schedule something, and there was a conflict on their side as to who can do it and when and why, but other than that, they have been pretty stellar.
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LB
Oct 24, 2021
The pricing could always come down because cost is always a factor. Our business is always looking to reduce costs while getting the best services.
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PM
Oct 26, 2021
I would like to see them improve when it comes to helping develop an interface to this environment that's more user-friendly. We're introducing people to the use of a type of cloud scenario that they're not familiar with. We have to train them on and teach them how it's implemented. Having a little bit better interface would be helpful.
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