Constant Contact Archived Reviews (More than two years old)

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Danna Crawford
Real User
Owner/Founder at a tech services company
Sep 04 2018

What is most valuable?

The most valuable features are creating and managing an auto-responder series along with list growth management tools and social media promotions.

How has it helped my organization?

Just like the name states, it has allowed me to stay in "constant contact" with my subscribers.

What needs improvement?

Right now, the survey results are only shown within each survey. You are not able to seek them out on the dashboards. It would be nice if it were included to make reading… more »

What's my experience with pricing, setup cost, and licensing?

First think about the value of your list. The current list of potential sales is huge alongside growing the list.

Which solution did I use previously and why did I switch?

I used MailChimp before. I switched because of the ease of creating an auto-responder, the coaching tools, and customer support.

What other advice do I have?

I would ask them to allow me to assist them with a free demo! Use my referral link and enjoy a free trial ( http://www.constantcontact.com/signup.jsp?pn=powersellingmom

Which other solutions did I evaluate?

I tried MailChimp, AWeber, and Robly.
Dan Gospe
Real User
Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking
Jun 26 2018

What is most valuable?

The editor is fun to work with. It is fun to design your newsletter based on the content you would like to deliver. Also, while you can only put a few photos in your… more »

How has it helped my organization?

Every time that we send one out, we will get some kind of response. Therefore, we have learned to plan for a busy day of calls when we do send one out. It gives us a more… more »

What needs improvement?

Sometimes, you will be typing in a text box and hit the backspace, but the website will think you meant to go back a page. Basically, you end up losing work when this… more »

What's my experience with pricing, setup cost, and licensing?

The cost is fair, and you end up making enough in sales to pay for it.

Which solution did I use previously and why did I switch?

This is the first mass emailing service that I have used.

What other advice do I have?

If you are not keeping in touch with your clients, you should be.

Which other solutions did I evaluate?

We evaluated MailChimp as well.
Vendor
Retail Sales Co-ordinator at a media company with 1,001-5,000 employees
Aug 17 2015

What is most valuable?

* Email marketing * Online booking

How has it helped my organization?

As the organisation has gotten smaller, Constant Contact gives us a single solution for marketing our events via emails and taking on-line registrations. We can also… more »

What needs improvement?

When I started using Constant Contact creating email was very flaky, in terms of crashes and usability (perhaps compared to Weebly etc.). It has improved, however, still… more »

What's my experience with pricing, setup cost, and licensing?

From a pricing perspective, this product is still a little high for a small charity like ourselves, especially considering we only run a couple of events a year. It would… more »

Which solution did I use previously and why did I switch?

We have only ever used this product.

What other advice do I have?

It would be better for us all round if it was just a fee to use. We're currently looking at SI events to save money, but this product does not offer an email marketing… more »

Which other solutions did I evaluate?

Yes in the UK, but I can’t remember what they are now! Given we are a small charity who run events with tight margins, Constant Contact offered the best solution. However… more »
Vendor
Operations Coordinator at a university with 501-1,000 employees
May 13 2015

What is most valuable?

Email marketing is the most valuable aspect.

How has it helped my organization?

It allowed us to easily send announcements, event invitations and special offers via email

What needs improvement?

The functionality of email building and template options. It would also be helpful if you could copy blocks from one template and insert them into another template/draft.

What other advice do I have?

It is fairly easy to learn how to use Constant Contact, and it offers a great way to send eblasts, invitations, announcements, etc. However, there are certain hiccups in the program that can be improved to make it more user friendly.
Consultant
Director of HRIS at a consultancy with 501-1,000 employees
Apr 28 2015

What is most valuable?

The ability to email clients using templates setup in the system.

How has it helped my organization?

It didn't, but it did hinder my organization. All Constant Contact wants to do is keep you on a monthly subscription, so if you only want to send out emails on a quarterly basis you must either pay every month you do not use the product, or… more »

What needs improvement?

They should have an option that you can cancel and re-open an account on-line without having to speak with a person and stay on hold for a long period of time.

Which solution did I use previously and why did I switch?

Constant Contact was my first experience with this type of solution.

What other advice do I have?

I would definitely tell people to look else where. This organization may be kind on the phone but they do not care about you as a customer, once they have your money you are no longer important to them.
Vendor
Overseer of Order at Zen Marketing Inc.
Apr 26 2015

What is most valuable?

* Email marketing * Survey generator * Overall high rates of deliverability * Some of the best customer service I have ever seen

How has it helped my organization?

* Ability to automate marketing and subscriptions * Expanding the reach of clients marketing * Social media sharing of information

What needs improvement?

They have constantly been tweaking and improving based on the user community’s feedback.

What's my experience with pricing, setup cost, and licensing?

None.

Which solution did I use previously and why did I switch?

I have used, or demonstrated, several different competing platforms, and find that Constant Contact is more complete and requires less of an investment.

What other advice do I have?

Leverage the power of their online trainings or retain the services of one of their VAR’s. They can jump start the learning process while sharing best practices.

Which other solutions did I evaluate?

* Hubspot * Campaigner * InfusionSoft * MailChimp * MyEmma * Bronto
Vendor
President at The Friedman Group, LLC
Mar 31 2015

What is most valuable?

The most valuable features to me are the email capabilities, the events module and the ability to send surveys. These are the things I use the most. I also rely on the social sharing tools to some… more »

How has it helped my organization?

With this product I am now able to send branded, and professional looking emails to my list. Additionally, the ability to allow people to sign up for my email list from my website, Facebook, even my… more »

What needs improvement?

Constant Contact is constantly upgrading the product. For me, I hope they don't stray too far from their email product while trying to incorporate a number of other functions in their platform.

Which solution did I use previously and why did I switch?

No, but I have researched a number of other solutions and I do use other solutions at times for specific purposes.

What other advice do I have?

Do your research. Look for deliverability percentages. Look for ease of setup. Read reviews about customer service. Look at samples. Take advantage of free trial periods to familiarize yourself with… more »

Which other solutions did I evaluate?

* Infusionsoft * Marketo * HubSpot * MailChimp
Vendor
Director at a university with 1,001-5,000 employees
Feb 27 2015

What do you think of Constant Contact?

Valuable Features

Easily accessible Relatively simple to use

Improvements to My Organization

Enables quick mail blasts.

Room for Improvement

Could use better search and certain editing traits.

Use of Solution

Over 10 years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service: Very good but I would have liked to have 24 hours accessibility. Technical Support: Very good but I would have liked to have 24 hours accessibility.

What is Constant Contact?

More than 500,000 small businesses, nonprofits, and associations worldwide rely on Constant Contact to help create and grow customer relationships.

Constant Contact customers

Pajama Program