The reason that ServiceNow is as good as it is, and opposed to Remedy, Cherwell, and HP OpenView, is that ServiceNow was the first IT service management platform or enterprise. ServiceNow was the first true enterprise to service management platform. They were the first to understand that a request… more»
What needs improvement?
Security needs some improvement. The governance, security incident management, cloud management, and the security module are getting better. Service mapping could be less complicated. The configuration, and running it appropriately, but that's a difficult thing to do overall. It needs to be more… more»
What's my experience with pricing, setup cost, and licensing?
The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more… more»
What other advice do I have?
I manage an automation orchestration team. The focus of my team is external, not internal. The company uses ServiceNow. We are one of the largest and older consumers of ServiceNow. The members of my team have ServiceNow practice, infrastructure automation practice, could management platforms… more»