Getronics Desktop Outsourcing Reviews

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Dr Isaac Andy
Real User
Founder / CEO at a tech company with 10,001+ employees
Jun 02 2020

What is most valuable?

The technical knowledge and skills were the most critical requirements. However, back in that time, there weren't many as we were the first ones that built it. As such, many tools and features that were developed to enable the team to be able to deliver our commitment to the clients. And this includes SOP & Processes for change management i.e. device/machine replacement or new machine deployment… more»

How has it helped my organization?

With the Desktop Outsourcing team, the customer was able to fully focus on their core business in ensuring that they are strategically aligning themselves to be competitive in their industry and look into ways and approaches on how can they deliver their services and products better, whilst knowing that they have the best people at the back supporting them and ensuring that the systems will be up… more»

What needs improvement?

Since the beginning of the project, the Desktop Outsourcing was supposed to be an ongoing improvement, but in accordance with the ITIL guidelines. There are many processes that seem to be slowing down some urgent tasks. But because the tasks are urgent and critical, all the more, the processes need to be followed as it will include recovery plans, escalations processes should the required tasks or… more»


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