Kaseya IT Center Archived Reviews (More than two years old)

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Vendor
Sr System Engineer at a outsourcing company with 501-1,000 employees
Mar 17 2013

What is most valuable?

It gives and Integrated platform for managing/maintaining, backup, security of our LAN environment. One can monitor the system from anywhere via the Internet which gives us a lot of flexibility. The Patch Management Interface is quite excellent and API is very detailed giving us lots of control over releases. I can control application execution over machines and also apply monitor sets to monitor… more »

What needs improvement?

Agent communications with the server often fails if Internet access is slow. Reporting is often not very detailed and is hard to customize. Its own ticketing system is not impressive - lacking a good UI.

What other advice do I have?

I had been using Kaseya since K 5.1 days and now on v6.3 managing about 300 computers/servers. Kaseya's Synthetic Backup functionality impressed me. It prevents transfer of full backups offsite thereby reducing bandwidth usage and hence controls cost. The lightweight agents do not hog up many resources. It is quite easy to integrate Kaseya alarms with ticketing tools such as Connect Wise. Other… more »

What is Kaseya IT Center?

IT Center overcome IT complexity and manage your entire IT environment to improve service quality, increase efficiency, and deliver new services rapidly and securely. IT Center is a comprehensive IT management solution that allows IT departments and Managed Service Providers (MSPs) to centrally manage and automate all of IT, from a single console.
Also known as
IT Center
Kaseya IT Center customers
1st Community Federal Credit Union, AMC, All Coveredês, Atlanta Technology Force, Babcockês, Baker Triangle, BankFirst, Beltone New England, Big Brothers Big Sisters
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