ManageEngine OpManager Room for Improvement

Vasan Naidu
IT Support Manager at a financial services firm with 1,001-5,000 employees
The for the areas that can use improvement, I would say furthering the abilities of dashboard customization and enabling workflows into other systems. I think we could get much more out of the solution with greater flexibility. If we could customize access further and allow people to enhance role-based access, it would keep people focused on their tasks and the specific things they need to know. I think that is the only other thing I would like to see in the system. Now there are only two views: an admin role or a view role. Roles are fixed in the extremes and there is a middle ground that isn't served by either. When you look at the price of the system, it is exceptional and a real value for money. However, it lacks strong local support. I can't blame the company because it is a new product, but that is one addition that would be very useful. View full review »
reviewer1373565
Network Engineer at a non-tech company with 5,001-10,000 employees
The only thing I can think of that might be improved is that it is just a heavy software. When we start it up with the archiving software, we sometimes experience some lag. The access on the console is a little bit slow. It might be that we need to improve our configuration to be sure it is correct. If we improve the way we work with it and make it a lighter load on the software, that may be a solution. Performance needs to be our crowning star. This product is little bit slow sometimes. If we improve the RAM, then maybe the performance will improve. It could be something that simple. View full review »
Syed Mohammed Wasi
Technical Consultant at Ministry of Finance - Saudi Customs
The dashboard has some limitations and should be more user-friendly. Other solutions, such as SolarWinds, have much better dashboards. This solution is difficult to use for non-technical users. Having an option to call the help desk, like in other solutions, would be very useful for some problems. It would provide much more help for the end-user, or for those who are less technical. This solution is not suitable for enterprise-sized deployments, as it sometimes hangs and needs to be restarted. This solution has issues with connectivity from the client-side. With respect to technical support, escalation through the levels has to be easier. View full review »
Learn what your peers think about ManageEngine OpManager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
441,672 professionals have used our research since 2012.
Wesley Smith
Network Engineer at Indigo IT, LLC
OpManager is slow but that just might be the server we have it on. I don't think that's the problem but I don't do the server. But it is slow. When you're interacting with it, it could be more nimble and could be faster. The UI is fine, it's just a little sluggish. But once it's up and running, it's good. View full review »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
The licensing model is confusing. For example, when we add a storage device on the OpManager, we don't know how it is calculating those which are added into the server. It's unclear how is it calculating the licensing model for the storage portion. View full review »
Fredrick-Massawe
System Administrator at Bakhresa Group of companies
The licensing for this solution is not straightforward and should be improved. The dashboard is not that easy to manage for the layman. It requires some tricks, and if you don't know them then you cannot manage it. If the storage is part of a device then I would like to be able to monitor it as a single device, rather than two separate devices. View full review »
Sachin Nagpal
Project Manager at NIIT Limited
It is sometimes difficult to manage the user interface. It can get very complicated. They could make it easier to use. There should also be some better backup and recovery tools for the devices that you monitor. View full review »
reviewer830826
IT Administrator at a maritime company with 10,001+ employees
The storage level monitoring needs improvement. It needs storage level monitoring on the server itself. That feature is lacking right now. I already communicated with them and they are saying that this will be in a future release. The developers are working on it. This feature is really lacking but apart from this, this product is really good. View full review »
Krishna Krishna
System Administrator at Computer Network Systems
The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs. They could add more support on devices and maybe make more versions of devices in order to offer better monitoring. View full review »
reviewer1250574
CIO at a venture capital & private equity firm with 11-50 employees
The support offered after deployment needs improvement. The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process. The solution should offer richer reporting and more dashboards. View full review »
Nabil Fahmy
Senior Infrastructure Engineer at Union Group
The pricing could be improved. The solution should offer more options and themes. View full review »
Learn what your peers think about ManageEngine OpManager. Get advice and tips from experienced pros sharing their opinions. Updated: August 2020.
441,672 professionals have used our research since 2012.