The solution can be improved by keeping information about the processes. For example, I previously used SCOM, and in SCOM, if the CPU gets higher for more than 90%, like 20 minutes, an alert triggers the management, and it can do everything a monitoring tool should do. Hence, the solution can be improved by tracking process information at any time throughout the day when the CPU goes for about 90%, and it should record that process. Additionally, real user and UI monitoring are not practical as management does not have real user monitoring for the application and SAP service for account servers.

The only problem with it is that the setup isn't very intuitive. I know that they just upgraded the product to make it a little bit easier to use, but compared to some of the other platforms, it is not easy to configure it, set it up, and get it running. However, once you have set it up and got it running, it runs great.

We have been facing an issue since last year when a lot of our users started to work from home through their mobiles or computers. We are having trouble reaching these devices. We are now planning to publish our instance to the cloud so that we can reach these devices.

Its performance should be improved in terms of the discovery of the devices. I would like to feel confident with the discovery that this solution does. For example, on my dashboard, I would like to be able to view a list of all devices seen on a specific server. At present, it is difficult to find such information. This would be an excellent feature to have.

One thing it could work on is the coloring of the reporting graphs. It uses very fancy, bright colors that don't always represent the data accurately. For example, it may show 100% availability in one criterion, but if the same page uses green somewhere else, it might use red for that 100% availability. It doesn't look good.I mean, certain things should always be green, they can't be red. That way, there's a disconnect from the expected color scheme.

Within the generated reports, there are graphs and columns with data. The colors used are fancy and don't have a specific meaning. They're just used to avoid repeating colors on the same page, so each graph gets a unique color. But in doing so, they neglect the fact that a graph showing good data shouldn't use red color. It can mislead the audience. It can mislead whoever reads the report, especially senior management who quickly glance at the big picture.

What I'd like ManageEngine OpManager to improve on is artificial intelligence.  In particular, the machine learning feature should be integrated with the sensor flow. Doing this will give leverage, especially when you look at other products such as the Cisco DNA Center. When a switch goes down, I should be able to build on the correlation of other physical devices it's connected to so that I can integrate that with my CA CMDB. The ManageEngine OpManager team needs to draw a long-term roadmap where that feature becomes an integral part of the solution because right now, machine learning in ManageEngine OpManager is a long process. The solution doesn't have MLS search and I want to see ML being developed and applied for CA CMDB to greatly reduce the burden of tying everything.

For example, if I have a data center switch that goes down now, I should know what server it's connected to, and when that switch goes down at twenty-four ports, I would get twenty-four alerts for different devices plugged in. I should be able to make a correlation that the major problem lies in the switch and not with the twenty-four elements connected to that switch. That is where machine learning should come into play and the ManageEngine OpManager AI should indicate "This is where the root of your problem is."  It could be difficult, but this is a feature that should be improved or added to the solution.

What I'd like to see in the next version of ManageEngine OpManager is for the machine learning and AI to be tied with the correlation engine because, at the moment, the existing correlation is lacking in terms of contextual awareness. Contextual awareness has to be more customized so that the operator or the person building or customizing the tool should have the flexibility to tie it with the CA CMDB application and the underlying inventory. This way, ManageEngine OpManager becomes more of a straightforward, next-generation solution concerning monitoring. For example, another player like New Relic has an application management module that's far ahead, but it's still lagging and would still need to catch up in terms of managing needs.

ManageEngine OpManager has integrations through APIs, but still needs further enhancement because there are still certain applications that would take hits, so the level of contextual awareness needs to be built on more, and that takes time.

They should add more features to URL monitoring. Also, they should include more synthetic features to get real-time insights in case of system downtime. It will help us prevent the issues from occurring further.

Nothing at this stage needs to be improved. 

The pricing is quite high. In terms of the value, it is expensive.

We had quite a few challenges with customizing many of the monitors. Monitor customization was not that easy. It'd take quite a bit of work.

We had some stability issues at the outset that have since been resolved.

When there are so many solutions, with that case improvement, it's extra developing an emerging market.  Sophos is one of the products the team recently experienced. 

Unfortunately, we had a bad experience with Sophos EndPoint Central because the tool did not work as expected. It actually interfered. It hampered our production environment. So, we were not happy with the solution and had to roll back all of the Sophos agents we had installed in our environment.

Because of the security and overall performance issue, the tool did not work as expected. So, there were a lot of complications with the tool.

The main area for improvement for ManageEngine OpManager is its performance. The team is looking for a network monitoring and management solution that is reliable and does not interfere with their production environment.

Some of our customers have been asking that OpManager have a feature to monitor the operating system, however, I tell them that Endpoint Central is doing that. You can buy endpoints and then OpManager, and they integrate between them, and everything is okay. I don't really have another feature to add.

We encounter challenges in monitoring cloud services. I would also appreciate it if there was someone available to walk you through the documentation. 

There are some concerns with the recording performance of ManageEngine OpManager. It does not offer accurate monitoring when compared to SolarWinds. We have seen endpoint collections lag, there has been some choking with a particular link, and it doesn't record properly.

ManageEngine OpManager should include drill-down features. If for example, we wanted to monitor a particular link closely, it should not be an option, it should available.

We would like link monitoring included. At times we need to monitor those specific links closely.

You cannot resolve 100 percent of the issues yourself. You would need to reach out to the support. It needs to be cheaper. 

It is not doing a good job of monitoring items such as uptime and performance. 

We get a lot of false alerts.

It needs better reliability. 

There needs to be improvements to make the solution capable of supporting more devices, and it would be good to see an option for automatic deployment. 

I would like to see MDM for our VCM in this solution.

We would like the solution's customize and build functionality to be more user-friendly.

ManageEngine OpManager could improve the default dashboards that are available. We are not able to customize them easily and they do not give us the information we need unless we customize them. You need to have the technical knowledge to be able to do it, the customization should be easier.

I would like to see more enhancements made to the product. This would be better because compared to other products, the vendor is very slow at enhancing the solution.

The for the areas that can use improvement, I would say furthering the abilities of dashboard customization and enabling workflows into other systems. I think we could get much more out of the solution with greater flexibility. If we could customize access further and allow people to enhance role-based access, it would keep people focused on their tasks and the specific things they need to know. I think that is the only other thing I would like to see in the system. Now there are only two views: an admin role or a view role. Roles are fixed in the extremes and there is a middle ground that isn't served by either.

When you look at the price of the system, it is exceptional and a real value for money. However, it lacks strong local support. I can't blame the company because it is a new product, but that is one addition that would be very useful.

ManageEngine OpManager can improve by having better updates for critical issues.

The new user interface of 12.x is a major change from the legacy UI of 11.x and Fluid UI. The UI changes look nice and 12.x is geared towards mobility, but finding its settings can be challenging. I have found many inconsistencies between switching back and forth between the the legacy UI and Fluid UI as far as settings changing.

Also, every time I perform a version upgrade, something breaks.

I have also stumbled across many bugs, leading me to think that the quality control is lacking.

There is a big lack of documentation and feature requests rarely happen.

The OpManager community is very sparse on the ME forums as well.

A simpler backup solution would be nice. Especially one that doesn't require downtime. I had to script my own daily scheduled task which would run the backup script and rename the file by date and dump it into a folder that is backed up to tape. Their ADSelfService Plus product is great with backups and there is obviously a disconnect between teams if they can't share code to make backups easier.

There should be an option to get mobile notifications or SMS mirror notifications for critical issues. That way, when we don't have access to email, we can still receive notifications via our phones.

The setup should be lightweight and not slow. The performance should be improved.

The only thing I can think of that might be improved is that it is just a heavy software. When we start it up with the archiving software, we sometimes experience some lag. The access on the console is a little bit slow. It might be that we need to improve our configuration to be sure it is correct. If we improve the way we work with it and make it a lighter load on the software, that may be a solution. Performance needs to be our crowning star. This product is little bit slow sometimes.  

If we improve the RAM, then maybe the performance will improve. It could be something that simple.  

The dashboard has some limitations and should be more user-friendly. Other solutions, such as SolarWinds, have much better dashboards. This solution is difficult to use for non-technical users.

Having an option to call the help desk, like in other solutions, would be very useful for some problems. It would provide much more help for the end-user, or for those who are less technical.

This solution is not suitable for enterprise-sized deployments, as it sometimes hangs and needs to be restarted.

This solution has issues with connectivity from the client-side.

With respect to technical support, escalation through the levels has to be easier.

The integration with various OEM products could be improved, it's currently quite complicated. 

It is sometimes difficult to manage the user interface. It can get very complicated. They could make it easier to use. There should also be some better backup and recovery tools for the devices that you monitor.

The licensing for this solution is not straightforward and should be improved.

The dashboard is not that easy to manage for the layman. It requires some tricks, and if you don't know them then you cannot manage it.

If the storage is part of a device then I would like to be able to monitor it as a single device, rather than two separate devices.

The pricing is too high, which is why we are considering other options.

There are certain things that are not possible to do with Op Manager. It's a solution that still needs time to develop.

ManageEngine provides things in different layers, so it's not all in the same product.

Technical support could be better.

They need to work on the user-friendliness of the solution.

Support is very bad. They should improve support and customer relationship.

ManageEngine OpManager could improve by having a better cloud presence.

Needs an OVA, or more support for virtual deployments. Building a virtual instance of OpManager and OpManager Probe was a bit difficult because there was no OVA available.

The solution's reports need to include the number of applications consumed. 

The licensing model is confusing. 

For example, when we add a storage device on the OpManager, we don't know how it is calculating those which are added into the server. It's unclear how is it calculating the licensing model for the storage portion. 

The pricing could be improved.

The solution should offer more options and themes.

Change control.

Stability regarding upgrades, sometimes impacting database issues. ManageEngine takes good care of its customers and responds quickly.

The dashboard could include additional features.

The pricing of the solution is high. They should work to adjust the pricing model to see if they can help reduce costs.

They could add more support on devices and maybe make more versions of devices in order to offer better monitoring.

The support offered after deployment needs improvement.

The solution is a bit difficult to configure. There are quite a number of configurations and plugins that you must handle early in the process.

The solution should offer richer reporting and more dashboards.

OpManager is slow but that just might be the server we have it on. I don't think that's the problem but I don't do the server. But it is slow. When you're interacting with it, it could be more nimble and could be faster.

The UI is fine, it's just a little sluggish. But once it's up and running, it's good.

The storage level monitoring needs improvement. It needs storage level monitoring on the server itself. That feature is lacking right now. I already communicated with them and they are saying that this will be in a future release. The developers are working on it. This feature is really lacking but apart from this, this product is really good.

It would be great if there were some sort of artificial intelligence feature which would help us make improvements in the network once we find an issue, and do it automatically.