OfficeSuite Reviews

Tony Tuite

Consultant at NFC/IT

Feb 27 2020

Good call routing capability, but the interface is non-intuitive, the integration is bad, and the mobile app needs improvement

What is most valuable?

The ability to route calls via auto-attendant to agents was nice when you finally figured out the interface. We were able to route calls to mobile devices as well as hard… more»

How has it helped my organization?

Honestly, the features offered by this system really were not an improvement over any other phone system. They are average at best, and really nothing revolutionary. It's… more»

What needs improvement?

Their pricing and "automatic contracts" are abhorrent. We left Broadview for Intermedia because, at the end of the day, we are in the business of being a complete IT… more»

What's my experience with pricing, setup cost, and licensing?

My advice is to evaluate your needs carefully, as adding features later can bloat your monthly fees badly, exceeding budgets easily. Also, make sure to pay attention to… more»

Which solution did I use previously and why did I switch?

This was our first unified communications system. We now use Intermedia because their software is modern, you don't get nickel and dimed for features, and pricing is… more»

What other advice do I have?

I would avoid this service, to be frank. I haven't even touched on the lack of support, documentation, or even marketing materials for vendors. They never really innovated… more»

Which other solutions did I evaluate?

I was not involved in the company at that time, so I can't say what other systems were evaluated.

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What is OfficeSuite?

What is Windstream OfficeSuite? Kinetic Business OfficeSuite, our cloud-based voice and collaboration solution, combines all your daily business communication tools calling, voicemail, faxing, instant messaging, conferencing and more into one platform that is accessible form any device and any location.