OfficeSuite Overview

What is OfficeSuite?

What is Windstream OfficeSuite? Kinetic Business OfficeSuite, our cloud-based voice and collaboration solution, combines all your daily business communication tools calling, voicemail, faxing, instant messaging, conferencing and more into one platform that is accessible form any device and any location.

OfficeSuite Video

Pricing Advice

What users are saying about OfficeSuite pricing:
  • "Their pricing and "automatic contracts" are abhorrent."

OfficeSuite Reviews

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Tony Tuite
Consultant at NFC/IT
Top 5Leaderboard
Feb 27, 2020
Good call routing capability, but the interface is non-intuitive, the integration is bad, and the mobile app needs improvement

What is our primary use case?

We were vendors of Broadview and supported the end-users of the system. Once Windstream took over, we were dropped as vendors because we didn't sell very many systems. We used their VOIP phone systems as well as the desktop and phone applications. We also used the auto-attendant to route calls and faxes. Unfortunately, it's difficult to go into much more detail because they dropped us as vendors before we could really find many use cases outside of VOIP phones. We didn't use any of their other products, so we can't really speak to the integration.

Pros and Cons

  • "We were able to route calls to mobile devices as well as hard phones."
  • "The mobile app, desktop app, and hardware was outdated and clumsily integrated."

What other advice do I have?

I would avoid this service, to be frank. I haven't even touched on the lack of support, documentation, or even marketing materials for vendors. They never really innovated anything. Rather, they simply buy out other companies and clumsily brute-force integration.