RCN Hosted Voice Overview

What is RCN Hosted Voice?

RCN Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. RCN Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

RCN Hosted Voice Buyer's Guide

Download the RCN Hosted Voice Buyer's Guide including reviews and more. Updated: April 2020

RCN Hosted Voice Customers

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RCN Hosted Voice Archived Reviews (More than two years old)

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Paul Grumbein
General Manager with 1-10 employees
Real User
Leaderboard
Nov 15, 2018
Enables us to both balance call loads through programming options and control messaging

What is our primary use case?

Our company was looking to reduce the large initial expense of purchasing a new phone system through another company, improve the administrative capability of the system, and reduce monthly operation costs while maintaining quality service.

Pros and Cons

  • We like the administrative features RCN has available. It is important that we can balance call loads through programming options, and have full control of our messaging, schedules, etc.
  • It should be easier to set up new phone additions to the network.

Cost and Licensing Advice

  • The solution is saving our company money, based on the initial, up-front cost that would normally be required. The monthly ongoing cost is comparable to prior solutions.

What other advice do I have?

Compare several options and talk with more than just the salesperson presenting the solution. If you select RCN products, work with the point person assigned to ensure the transition is completed without major issues. If a colleague were to say to me, "A cloud solution is not safe," I would reply, "We are an online school. You secure the best you can." We sought the solution directly through RCN. The 13 members of our company are all using the solution, including the owner, staff, and interns we hire. In terms of maintenance, our COO and one administrative staff member are responsible for the…
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Hosted and Cloud Based VoIP
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