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Riverbed AppResponse OverviewUNIXBusinessApplication

Riverbed AppResponse is the #21 ranked solution in our list of APM tools. It is most often compared to Dynatrace: Riverbed AppResponse vs Dynatrace

What is Riverbed AppResponse?

Riverbed® AppResponse delivers full stack application analysis—from packets to web pages to end-user experience—letting you observe all network and application interactions as they cross the wire, whether they are encrypted or not. Using powerful, flexible network and application analytics and workflows, AppResponse speeds problem diagnosis and resolution, helping you get to answers fast

Riverbed AppResponse is also known as OPNET SteelCentral AppResponse, ACE Live, OPNET, AppResponse Xpert.

Buyer's Guide

Download the Application Performance Management (APM) Buyer's Guide including reviews and more. Updated: October 2021

Riverbed AppResponse Customers

N11.com, OneMain Financial, China Bank, Halkbank, Kaust

Riverbed AppResponse Video

Pricing Advice

What users are saying about Riverbed AppResponse pricing:
  • "The solution is no more expensive than other products."
  • "The price is a little bit high, especially because we have to pay an import tax."

Riverbed AppResponse Reviews

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Zarko Dmitrovic
Director ICT at TND TeamSolutions
Real User
Top 20
Has modules to troubleshoot web applications, database transactions, and unified communications, all in one

Pros and Cons

  • "I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting."
  • "The initial setup is straightforward, but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward."

What is our primary use case?

Riverbed has a few modular solutions. Some are independent but they are all part of a whole and they function as one solution. You can implement a few of these modules depending on what the customer is interested in. For example, APM and NPM, and sometimes both combined. This gives you a deeper and more complex picture than some competitors' solutions.

What is most valuable?

I have found the AppResponse, which is a packet capture solution, very good. It gives you the ability to drill down back in time. You've got all the packets there. You can troubleshoot it later, not immediately. It's very interesting.

It also has the modules to troubleshoot web applications, database transactions, and unified communications, all in one. It is something between an NPM and an APM.

What needs improvement?

There is always room for improvement. I would say improving the user interface is the most important. Also, faster support for some new security features and support for the secure key exchange.

There have been a lot of changes in the last few years with the names in Riverbed. SteelCentral used to be called Cascade. Every two years they change the name of the products. Somebody who is new, or even not so new, needs time to remember the names. This is not something crucial to do and when something is good and working well, why should they just rename it?

For how long have I used the solution?

I have been working with Riverbed SteelCentral AppResponse for five years.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

The scalability is okay.

How are customer service and technical support?

I have been in touch with support a few times, but not for anything crucial. It was for questions about how to find something, or getting the user interface to show in an appropriate way. No problems with features or anything like that.

How was the initial setup?

The initial setup is straightforward but you have to know a little about the product. It's not for everybody to just plug and play. If you know how the solution is implemented then it is straightforward.

It's very fast from our side. It usually takes some time from the customer side because they need to define it on a block of switches on a virtual infrastructure. If it is prepared properly from all sides it should be done and all set up in one working day.

What's my experience with pricing, setup cost, and licensing?

The licenses are costly and are done per module. So, if you need the database or a transaction analysis, you have to pay for that module. You pay once per module and you have it forever. The same for the web transaction analysis and unified communication. You pay for the module once and that's it. But the cost depends on implementation because there are different platforms. Is it a retro-platform or it is hardware?

It is an expensive solution, it's not for everybody. It is not for small customers, but more for medium and large ones.

What other advice do I have?

We require a staff of a small team to maintain the solution. They can quickly find and troubleshoot problems in the database, transactions, unified communication, etc. It's a very good tool. It is very fast and very informative. It gives you an overview where the problem is on the backend server or on the network side. Then you can focus more deeply on that.

On a scale of one to ten I would give it an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CL
Senior Performance and Architecture Analyst at a manufacturing company with 10,001+ employees
Real User
Top 20
A scalable, and stable solution for one's capacity and debugging needs

Pros and Cons

  • "When it comes to the ability to scale up the product, this is suitable for small medium and large environments,"
  • "The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data."

What is our primary use case?

We use the solution for application performance, as well as capacity. We also use it for debugging. As we have a packet, we can look to this should the need arise. 

What is most valuable?

This kind of question is nonsensical to me since the tool is selected based on the service it is supposed to provide. No tool is simple, in as much as they all require certain competency skills. Firstly, a proper and wide range of the IT system is required. Secondly, there must be sufficient time to learn about the format of the tool, how it is designed and how it must be used. This applies to every tool, be it APM, NPM or SIEM. With this in mind, it is up to the user to have the competency and requisite knowledge of the landscape and system so that he may use it properly. 

Of course, there are certain tools which have, lets say, a nicer dashboard than others, such as Dynatrace. But, the dashboard is merely an extra service provided by the tool. The actual purposes of the tool and its attendant advantages is not the dashboard. It is to provide intelligence for understanding and analyzing the traffic and for reproducing and doing synthetics.

Really, this question comes back to the person involved, the one who purchases the product and defines its need. 

What needs improvement?

The AI features should be addressed in respect of the analysis and intelligence that must be supported and delivered in the tool to predigest the large amounts of data.


For how long have I used the solution?

I have been using Riverbed SteelCentral AppResponse for perhaps six or seven years. 

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

First there is a need to define the term flexibility, whether we are talking about the capacity of the tool to be used in various, multiple diverse environment, or its capacity to be, let's say, customized in terms of GUI for the user. 

When it comes to flexibility, I start with certain predefined rules, such as those respecting the dashboard. I can then easily add my own rules to match my goals and environment.

When it comes to the ability to scale up the product, this is suitable for small medium and large environments, PPG and Volkswagon being examples. It is no secret that we are a big company and the solution allows for growth and absorption. 

How was the initial setup?

The installation is complex, although this rule applies to all tools. Consequently, there are no improvements of which to speak of in this area. It has been a number of years since installation took place. 

What's my experience with pricing, setup cost, and licensing?

The solution is no more expensive than other products. At the end of the day all solutions are always expensive. It all depends on how one wishes to spend his money. There are a host of solutions, some being open source, others being GitHub and there are expenses involved in the manpower requirements relating to their internal maintenance. 

What other advice do I have?

I rate Riverbed SteelCentral AppResponse as an eight out of ten, as I do not consider it to be the best in its class. A nine I would reserve for Dynatrace or AppDynamics. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Drew Thornton
Solutions Expert at a tech services company with 201-500 employees
Reseller
Top 20
Good visibility with excellent stability and the capability to scale

Pros and Cons

  • "We really like the scalability capabilities."
  • "The pricing is on the higher side of things. If they could lower it, that would be ideal."

What is most valuable?

The most valuable aspect of the solution is the visibility. The full visibility that you get from the backend is excellent.

The stability is great.

We really like the scalability capabilities.

What needs improvement?

I'm not sure if I see room for improvement at this point. It works quite well for us. I'm not sure what other vendors offer, so it's hard for me to look at it and see things that may be missing from the offering.

The pricing is on the higher side of things. If they could lower it, that would be ideal.

For how long have I used the solution?

I've been using this solution for five years at this point. It's been a while.

What do I think about the stability of the solution?

We like the stability on offer. There aren't bugs or glitches. It doesn't crash or freeze. It's good.

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it out, they can do so with relative ease.

Which solution did I use previously and why did I switch?

This is the only product I use. I've never worked with a different solution. I don't know what else might be similar on the market.

What's my experience with pricing, setup cost, and licensing?

The pricing could be more competitive. It's a little high.

Which other solutions did I evaluate?

I only really know about this solution. I don't really know what else is on offer and haven't done any other evaluations.

What other advice do I have?

We're a reseller of this product.

On a scale from one to ten, we'd rate it at an eight.

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Aklilu Shifera
Systems Engineer at Symbol Technologies PLC
MSP
Top 20
Provides good performance monitoring that is scalable to our enterprise customers

Pros and Cons

  • "The most valuable feature is performance monitoring."
  • "Technical support needs to be more responsive."

What is our primary use case?

We are a solution provider and this is one of the monitoring products that we implement for our clients. Our customers are typically government departments, and it is also used in enterprise data centers.

What is most valuable?

The most valuable feature is performance monitoring.

What needs improvement?

We often have problems when it comes to integration with products from other vendors. With the products we sell, we are often looking to build holistic solutions.

Technical support needs to be more responsive.

For how long have I used the solution?

I have been using this product for the past four or five years.

What do I think about the scalability of the solution?

We have not faced any scalability issues.

How are customer service and technical support?

Technical support has been a problem for us. We had trouble with incompatibility during the implementation phase and they were a little bit late when it came to answering us.

What's my experience with pricing, setup cost, and licensing?

The price is a little bit high, especially because we have to pay an import tax.

What other advice do I have?

We resell a lot of physical security systems that include cameras and access control. This product helps us to monitor performance of these environments.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Buyer's Guide
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