Riverbed SteelCentral AppInternals Archived Reviews (More than two years old)

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Vendor
Manager - Performance Engineering at a media company with 1,001-5,000 employees
Aug 30 2016

What is most valuable?

Transaction Tracing is the most useful. Being able to have the transaction stitched together so we can see where the problem is has proven invaluable.

How has it helped my organization?

Cuts down on the time to resolve complicated application issues. We have been able to trace individual transactions to identify where the issue is whether in the… more »

What needs improvement?

Support for PHP, DB and other applications need to be supported. We have a broad range of applications that we would like visibility into but the list of currently… more »

What's my experience with pricing, setup cost, and licensing?

It’s pricey. The licensing changed from v9 to v10. The licensing model for v9 is better where it is an individual license per server, while v10 licenses are per JVM/ .NET… more »

Which solution did I use previously and why did I switch?

I didn't use anything similar to this in the past.

What other advice do I have?

Read the documentation and watch as many videos as you can. Also verify that your application servers OS support the agent.

Which other solutions did I evaluate?

This solution was chosen prior to my joining the company.
Consultant
Performance Technical Test Consultant at a tech services company with 501-1,000 employees
Aug 30 2016

What is most valuable?

This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW. This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill… more »

How has it helped my organization?

I was part of a Test Organization (focused on Performance Engineering) and TTW allows our engineers to provide many more improvements opportunities to the developers while improving software performance. It was not just saying where the… more »

What needs improvement?

There are some functional bugs when using TTW and making report queries (to generate graphs). I remember them failing once in a while and then the time taken to complete a task was higher since long running reports needed to be played… more »

What's my experience with pricing, setup cost, and licensing?

I have not participated in negotiations. Cannot comment.

Which solution did I use previously and why did I switch?

I have worked, in the past, with Mercury Diagnostics for performance troubleshooting and later (currently) with AppDynamics. From the experience I had with these three tools, I realized that Riverbed was superior in all aspects… more »
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Vendor
Systems Software Specialist III at a government with 1,001-5,000 employees
Jun 21 2016

What is most valuable?

We really like the dashboards and their latest release. By going to v10 it made our lives a whole lot easier because prior to v10, we had to put all of these assets, these Riverbed arguments, basically JVM start up itself. Then when they send out a new release or a new patch on it, the library… more »

What needs improvement?

One thing that I can't do with the AppInternals - we have put in a request as an enhancement that we would like to search for items. If we're searching for a URL and we want to know was it a get or was it a post. Those are attributes that are of interest to us because we can have a static URL but… more »

Which solution did I use previously and why did I switch?

We used to have another tool prior to Riverbed, which was CA Wiley but it was just not as robust. At one point we had found out that that tool had a memory leak in it which was causing our applications to go a little sideways. It took us three times of climbing the ladder to purchase Riverbed, and… more »

Which other solutions did I evaluate?

We kind of got hung on Riverbed. They came in and they did a demonstration for us, and we were so delighted with the demonstration that we kind of grabbed onto it, even though it was just a POC. We previously used another tool, we just didn't like it. It could not compare to Riverbed with the ease… more »
Tunay Güneş
Real User
APM Specialist at a comms service provider with 1,001-5,000 employees
Jun 21 2016

What is most valuable?

The product is very useful to find problems in middleware for the application servers, especially agent instrumentation and management is user friendly. The main point for me is that there is no… more »

How has it helped my organization?

The biggest problem of end-to-end APM monitoring is that service assurance is mapping a problem to the appropriate team. When the business units check their jobs, step by step, every single system… more »

What needs improvement?

The admin dashboard could be easier as it takes a little bit of time to get used to it. Also, they need to better integrate with products and solutions from different vendors.

What's my experience with pricing, setup cost, and licensing?

The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it.

Which solution did I use previously and why did I switch?

We use different APM tools for addressing problems on the application side of the application servers. Every APM solution has a similar logic base, and through agents monitors traffic and renders the… more »

What other advice do I have?

Every service assurance and monitoring team should try the product. It can probably improve your internal business relationships.
Bill Burke
Real User
IT Admin at a healthcare company with 501-1,000 employees
May 04 2016

What is most valuable?

There are several valuable features, including: * Seamless interaction between the various products; * Ability to identify slow web pages, slow network/application transactions and drill down to… more »

How has it helped my organization?

We can see problem trends before they affect customers and quickly drill down to where the issue is located. This eliminates support silos and allows various support teams to work together to quickly… more »

What needs improvement?

* Product documentation and training need improvement. At one time, training was free and they supplemented training with road shows that helped users get more out of the product and, I think, helped… more »

What's my experience with pricing, setup cost, and licensing?

Negotiate with them.

Which solution did I use previously and why did I switch?

We previously used something else and switched because Riverbed has faster problem resolution and the ability to see trends developing across the infrastructure. Many times what might have taken hours… more »

What other advice do I have?

Include some consulting hours in the purchase for a quicker startup.
Consultant
Senior Manager at a tech services company with 1,001-5,000 employees
May 04 2016

What is most valuable?

* Transaction Trace Warehouse (TTW) which records all transactions all the time, and lets us see performance down to the line of code. * Browsermetrix, which is real-user monitoring via JS injection… more »

How has it helped my organization?

Mean time to isolate a problem has dropped by 50-75% in each region since we've deployed the Riverbed SteelCentral suite. We're also able to isolate further at first look and select the correct… more »

What needs improvement?

Ability to trace transactions though non .Net/Java Layers has recently been added, but it's still dependent on a separate, traceable, unique ID. Deployment and agent patch management is not managed… more »

Which solution did I use previously and why did I switch?

We used and continue to use several traditional monitoring tools (SCOM), but we selected Riverbed for application performance monitoring, which grew to include network management and security use… more »

What other advice do I have?

Your most immediate benefits will come from the ARX appliances, but the real rock star is TTW.

Which other solutions did I evaluate?

We did POC deployments of Riverbed, AppDynamics, and CA APM. About 20 others were cut at RFI/RFP.
Vendor
Broadband CRM & Sales Operations Manager at a comms service provider with 10,001+ employees
Mar 31 2016

What is most valuable?

* Acceptable overhead on application * 100% transactions not sampling * Clicks to root cause - fast & easy to diagnose and deep-dive * Automated dynamic discovery of applications and mapping of… more »

How has it helped my organization?

We spend less time determining the root cause of problems. It became easy to find out responsible groups for problems. We can discover performance problems on pre-production environments before… more »

What needs improvement?

We'd like to be able to find out performance problems on application class and methods.

Which solution did I use previously and why did I switch?

We used HP Diagnostics, Wily and Introscope Agent. All these couldn't help diagnose problems on our network or with applications. Also, they use sample data.

What other advice do I have?

If you want to save time for problem resolution, and to address problem on your environments you should try Riverbed OPNET.

Which other solutions did I evaluate?

We did a PoC for AppDynamics, Dynatrace and Riverbed OPNET. Riverbed OPNET was more successful on technical support, better problem troubleshooting, and end-user monitoring.

What is Riverbed SteelCentral AppInternals?

Riverbed SteelCentral AppInternals, a software-based approach, offers full-stack visibility & insights into your apps both on and off the cloud. It continuously monitors with minimal overhead to give you end-to-end visibility and insights around-the-clock. With AppInternals you get: application performance insights that trace every transaction from user to back-end. Understand app dependencies, or expose and fix even the most hard-to-detect code, SQL, network or web services problems quickly, network & infrastructure diagnostics that continuously monitor your dynamic infrastructure. See their impact on your apps and vice versa. Resolve resource utilization and network-related errors before users are impacted and user experience & business insights that understand your users' satisfaction and trends in real-time. Identify your application's best and least used features, and quantify its financial impact on business results.

Also known as
SteelCentral AppInternals, OPNET ACE, AppInternals Xpert
Riverbed SteelCentral AppInternals customers

National Instruments, Allianz

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