SAP Concur Archived Reviews (More than two years old)

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Assistant to the President at a non-profit with 51-200 employees
Mar 27 2016

What is most valuable?

I love the mobile feature – my boss loves approving her expense reports on the app.

How has it helped my organization?

Big improvement over managing expenses in Excel. Helped us move away from paper entirely.

What needs improvement?

Support and help. Their online help is useless, and support is iffy at best. They tend to try to blame third parties, take a long time to respond, and aren’t good at… more »

What's my experience with pricing, setup cost, and licensing?

Pricing is expensive when compared to other options, for small business.

Which solution did I use previously and why did I switch?

We were using Excel.

What other advice do I have?

Be prepared for a heavy lift. Much better for larger scale enterprises. Don’t expect any value out of customer service.

Which other solutions did I evaluate?

We considered Expensify, but their security and customer service was even worse. The company was young, growing too fast, and not stable.

What is SAP Concur?

Concur Expense is designed so your organization can easily enforce spending policies, capture receipts, process expense reports and make better business decisions based on timely, accurate data.
SAP Concur customers
Unisys, Acumed, Adelman Travel, Allen Vanguard, ALPS Corporation, American Red Cross, Animoto