Serena Solutions Business Manager Reviews

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Real User
Independant IT Consultant with 501-1,000 employees
Jul 24 2017

What is most valuable?

The solution provides business process automatization. The Composer is absolutely a magical tool. It allows you to get a fully functional app based on your process sketch, in couple of hours, without knowing BPMN notation.

How has it helped my organization?

Typically SBM is used by IT departments. We got transparency over the DevOps, after implementing ITSM and ALM processes on the MB platform. We get automation in the Project office, including interaction with Accounting. This was incredible in... more»

What needs improvement?

From technical point of view, it would be better to support more than just MS SQL and Oracle DB.
User
User at a government with 10,001+ employees
Aug 22 2017

What do you think of Serena Solutions Business Manager?

Valuable Features It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process. • Improvements to My Organization We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government processes which were very customized. • Room for Improvement Reporting is generally very good, but people always want more. The UI is OK, but it is not setting any new standards for ease of use. • Use of Solution We have been using this solution for 10 years. • Deployment Issues We have deployed it in multiple locations without difficulty. • Stability Issues There were no stability issues at all. • Scalability Issues ...
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Real User
Project Manager at a financial services firm with 10,001+ employees
Mar 29 2017

What is most valuable?

Estimates from all teams are visible in one general ticket (PFC). I can see the complete estimates for my request in one view.

How has it helped my organization?

Tracking of business requirements and project scope during the execution phase.

What needs improvement?

User interface and links between tickets. For me, Jira is the ideal tool. I am evaluating SBM, from this perspective. In Jira, there are more types of links between tickets, you can create your own type of relation, and then you can filter by... more»

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What is Serena Solutions Business Manager?

With Serena Business Mashups, you can easily automate people-centric processes and deliver fit-to-purpose custom applications. Unlike traditional approaches to business process management, SBM provides a single platform to streamline processes, speed implementation, and deliver fit-to-purpose applications in a cost effective manner. SBM represents the next generation of TeamTrack and Tracker.
Also known as
Business Mashups, TeamTrack
Serena Solutions Business Manager customers
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
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