Serena Solutions Business Manager Archived Reviews (More than two years old)

Filter by:Reset all filters
Industry
Loading...
Filter Unavailable
Company Size
Loading...
Filter Unavailable
Job Level
Loading...
Filter Unavailable
Rating
Loading...
Filter Unavailable
Considered
Loading...
Filter Unavailable
Order by:
Loading...
  • Date
  • Highest Rating
  • Lowest Rating
  • Review Length
Search:
Vendor
User at a government with 10,001+ employees
Aug 22 2017

What is most valuable?

It is the Swiss Army knife of software applications. If you have a process, SBM can be easily used to track and report on that process.

How has it helped my organization?

We've used it for traditional help desk and defect tracking endeavors, but we've also used it for HR, Marketing, and even some non-traditional government processes which were very customized.

What needs improvement?

* Reporting is generally very good, but people always want more. * The UI is OK, but it is not setting any new standards for ease of use.

What's my experience with pricing, setup cost, and licensing?

Be sure you understand what your users need to do. Full seat licenses are not cheap and are a waste for people who are only going to view data and do limited data entry.

Which solution did I use previously and why did I switch?

We evaluated Rational ClearCase and Remedy. Both are a nightmare to customize and support, and are very expensive to own.
Alexandr Logach
Real User
Independant IT Consultant with 501-1,000 employees
Jul 24 2017

What is most valuable?

The solution provides business process automatization. The Composer is absolutely a magical tool. It allows you to get a fully functional app based on your process sketch, in couple of hours, without knowing BPMN notation.

How has it helped my organization?

Typically SBM is used by IT departments. We got transparency over the DevOps, after implementing ITSM and ALM processes on the MB platform. We get automation in the Project office, including interaction with Accounting. This was incredible… more»

What needs improvement?

From technical point of view, it would be better to support more than just MS SQL and Oracle DB.

What's my experience with pricing, setup cost, and licensing?

Basic licenses are not tied into processes. We got a big profit with implementing a custom ITSM solution instead of buying Serena's additional licenses (SSM).

Which solution did I use previously and why did I switch?

* MS SharePoint: In the area of Business process automation, it was almost nightmare to implement any new process, or make even smallest modification to an existing one. * JIRA and HPE Service Manager for IT Processes. The HPE solution was… more»
Find out what your peers are saying about Micro Focus, IBM, Microsoft and others in Software Configuration Management. Updated: June 2020.
426,653 professionals have used our research since 2012.
Vendor
Project Manager at a financial services firm with 10,001+ employees
Mar 29 2017

What is most valuable?

Estimates from all teams are visible in one general ticket (PFC). I can see the complete estimates for my request in one view.

How has it helped my organization?

Tracking of business requirements and project scope during the execution phase.

What needs improvement?

User interface and links between tickets. For me, Jira is the ideal tool. I am evaluating SBM, from this perspective. In Jira, there are more types of links between tickets, you can create your own type of relation, and then you can filter… more»

Which solution did I use previously and why did I switch?

I don´t know why my company chose this product.

Which other solutions did I evaluate?

The decision about this solution was made before I came to the company. I am not aware of any other evaluated solutions.
Vendor
VP of Operations at a financial services firm with 501-1,000 employees
Aug 27 2012

What do you think of Serena Solutions Business Manager?

Valuable Features:

Allows us to automate work flows to provision IS services.

Room for Improvement:

Response time could improve.

What is Serena Solutions Business Manager?

With Serena Business Mashups, you can easily automate people-centric processes and deliver fit-to-purpose custom applications. Unlike traditional approaches to business process management, SBM provides a single platform to streamline processes, speed implementation, and deliver fit-to-purpose applications in a cost effective manner. SBM represents the next generation of TeamTrack and Tracker.
Also known as
Business Mashups, TeamTrack
Serena Solutions Business Manager customers
eBay, AgustaWestland, EMI Music, LenderLive, Martin-Baker Aircraft Co. Ltd.
BUYER'S GUIDE
Download our free Software Configuration Management Report and find out what your peers are saying about Micro Focus, IBM, Microsoft, and more!