SolarWinds Web Help Desk Room for Improvement

Margaret Auld-Louie
System Administrator at Colorado Coalition for the Homeless
The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds. It was a little more intuitive to use as far as understanding how to respond in the ticket and get an email to go to the user, things like that. This is less intuitive as far as understanding how to use the interface. It could be more intuitive, it doesn't have as many features has either Service Desk did or ServiceNow, which I used prior to Service Desk. It doesn't have a way to put PCs into it. In both ServiceNow and Service Desk, you can have your PCs in it and then tie that to the user or the ticket. As far as I know, SolarWinds doesn't even have that functionality, we don't have any PCs in it. View full review »
IT Consultant at a tech services company with 51-200 employees
The GUI for this solution can be better. This solution needs to have mobile application support added. View full review »
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