SOTI MobiControl Valuable Features

MobileIT403e
Mobile ITS Technology Manager at a logistics company with 1,001-5,000 employees
Deploying apps on the fly. We're able to update and deploy new applications, directly from the cloud. That's been a huge feature for us. Instead of putting hands on each of these devices - and we're talking thousands of devices - we can manage it all from the backend. That's a huge feature for us. It has really changed the game in how we deploy things. The other feature, that I have got to say is just leaps and bounds ahead of SOTI's competition, is the remote control feature. It's a true admin remote control, so we don't have to have somebody on the other side of the device allowing us access to the device. We can actually remote right in. If there are problems or errors or even if it's just a training issue with one of our drivers, we're able to pull up a tablet or phone and take pictures of it and we can actually videotape what's going on, on the device itself, and that's been huge. We use it more than just for troubleshooting these devices. We actually use it for demos and to show people the technology that our company is capable of delivering. That's all from SOTI and it's been really great. In the past, using third-party hardware and third-party applications, we weren't really able to do that. We could get a screenshot, a moment in time, but not actually see what the drivers were experiencing. We can actually see the driver interacting with the device itself. We can say “Oh, you're pushing the wrong button” or “Oh, that's not even the correct location." It's really helped us be more efficient, and allowed us to troubleshoot issues quicker. Before, we would have vehicles that sat for a day or two before technicians could get to them. Now, we can get to them right away. View full review »
CTO512c
CTO with 51-200 employees
There are many features that we use. * The main one is providing support through remote control of the phone. * Another feature we use provides a lockdown screen, which prevents remote users from starting or installing applications that are not officially supported by the company. * We also use it to deploy updates of our software remotely. * There are some additional features, like antivirus, that are part of the solution and are nice to have. In a nutshell, those are the four main features that we use. The software has many more options which we don't use that often. View full review »
reviewer946341
Project Coordinator at a healthcare company with 51-200 employees
The feature I find most valuable within SOTI is the ability to reset or unlock a device. A lot of the devices that we use are in the field. We have locations in Dallas, San Diego, Seattle, Washington, and Phoenix, Arizona and there isn't always someone, within our company, who is managing these devices. Sometimes it's the doctors' offices that we partner with where they use these devices. Having the ability to remotely reset a device or unlock a device has been super-crucial for me. Also, although they're Apple products, we don't use the Find My iPhone feature because that would require us to use so many fake numbers or come up with a list of numbers. SOTI has been super-helpful in helping us track where an iPad is and in knowing that we can remote-access it. View full review »
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Peter Kolbeck
Automation Specialist at a energy/utilities company with 501-1,000 employees
For us, the ability to connect with the driver at a moment's notice and support them in the field is paramount. On a side note, it helps me set them up and manage them remotely. Without remote management, I'm not sure we could execute that, with that many trucks in the field. Our market area is Wisconsin, Michigan, all the way down to Florida. There's no other way, at this point in time, that I could think of how we would do it, other than having remote software. We stay with Mobi because of the functionality. It's amazing software. View full review »
Directora3a3
Director, IT Services at a manufacturing company with 10,001+ employees
The application deployment features are usually effective. Right now, that function is broken because Apple has some problem with its enterprise deployment. In general, it's very easy to push an app, to get updates out. We manage about 6,000 to 7,000 devices in it right now, and it's very easy for us to make sure that field users get their updates when they need them. Back in Windows mobile days, SOTI was quite effective. That was one of their strengths. Unfortunately, Apple restricts most of the MDM providers to a limited set of features, so with SOTI it's more about the overall experience, the console, their willingness to jump in and help. The features that Apple does allow are device management and pushing apps. View full review »
SystemsA04e1
IT Analyst
I do use the whitelist and blacklist. The admin part, where I'm adding users, is not too bad. It's easy enough to use. We would use Lockdown if someone lost their iPad. Fortunately, no one has lost one lately. View full review »
Nicholas Cardinal
Software Developer at a construction company with 501-1,000 employees
* It allows you to remote onto the devices. That's really cool. * Also, using SOTI MobiControl for file sync purposes. I've really enjoyed the use of the file sync when I'm administrating version control in my program. View full review »
ITAnalysdc34
IT Analyst at a manufacturing company with 1,001-5,000 employees
Among the valuable features are managing configurations of all devices and being able to remote into devices. That's pretty much all we use it for. We send out configurations for each site that has its devices. Each site has a different configuration, and SOTI manages each configuration for each site. The remote control technology and screen sharing feature help us resolve issues faster. We primarily use them for Windows CE and Android right now, not iOS. These features are good. We like them. We use the Lockdown Kiosk Mode feature on all of our devices. We use that so that the operators can't change any settings in the background, and so that the applications they run are immediately available to them. It's a good feature. The admin console is also good; no problems with it. View full review »
LeadApplaec5
Senior Software Engineer at a retailer with 1,001-5,000 employees
One of the most valuable features is the remote control. If there are issues in the field, we can remote into those devices and see what kind of issues they are. Obviously, the other one would be just how easy it is to deploy applications, and we pretty can much guarantee the applications are going to be set up as needed on our enterprise devices. View full review »
reviewer948468
IT Engineer at a transportation company with 5,001-10,000 employees
The most valuable feature is the remote support because there are plants here where IT staff is not present. We can use it to provide support remotely. View full review »
Susan Neuder
Site Lead - Lancaster Facility at a retailer with 1,001-5,000 employees
One of the most valuable features is the ease of moving items from one configuration to another; it's a Windows-like setup. Also, the admin console is very easy to manage and to move through. View full review »
Ramil Lopez
Team Lead, Store Systems Support - Digital at a retailer with 10,001+ employees
The most valuable feature is the fact that I can manage my devices remotely. View full review »
Dir832
Director at a tech services company with 1-10 employees
The menu is very user-friendly. SOTI helps manage special purpose devices for security. View full review »
JoBlogs
Admin with 201-500 employees
Locking the device. View full review »
Find out what your peers are saying about SOTI, VMware, Microsoft and others in Enterprise Mobility Management (EMM). Updated: October 2019.
371,639 professionals have used our research since 2012.
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