Symantec Data Loss Prevention Room for Improvement

Shayanthan Karunaharan
Engineer - Information Security at a tech services company with 11-50 employees
Each company is used to working their own way because they invested in developers and they worked with their project team already. We have worked on some projects and got feedback from the customer. Most of the time I develop this data loss deployment, when I assign data loss threshold values, some data thresholds will need to be higher. For example, IT users need a higher threshold because technical documents include confidential work. In a 60 page technical document the confidential work might appear 50 times. If that document comes out of the machine or if he tries to send it to another IT user, it will technically be considered data loss because of the threshold value end for the confidential work. In that same way, I have to fine tune those metrics depending on the customer or customer group and the employee group. IT needs certain metrics. A financial user or financial goods need different metrics. That fine-tuning has to be done for the customer as well as the vendor. If I take Symantec DLP, we have to have some final fine tuning but we may need some time developing this depending on the customer. This is an area where something can be done to improve the product. Also, due to the cloud emerging technology in the world at the moment, most of the content and data that we use from the cloud if from some organizations in Europe and the US. For those users, I think Symantec DLP has already provided a testing agent. Those are advantages and improvements that could be made to Symantec DLP. Their user interface and other features are fine as is. View full review »
Head9899
‚ÄéHead: Group Legal at Optiflex
The backend side of the server needs improvement. In a majority of cases, most of the companies are using DLP for endpoint sessions, where you have a user that might be communicating information outside of the company. However, they forget there are actual interfaces that can directly communicate with either the database or other files within the data center that uses end-to-end encryption. In those cases, you might need things like your DLP to be able to monitor and block some of that. The solution needs to catch information communicated through the data center on the server-side. View full review »
Rahul-Ranjan
System Administrator at a tech services company with 1,001-5,000 employees
Symantec customer support is very bad. We are finding delayed response if the macOS is updated. They need to make sure their solution is compatible. Also, if any data at all is going outside of our network and it matches our screening it has to be captured and we should see it detailed properly: Who is sending it, where they're sending it. View full review »
Find out what your peers are saying about Broadcom, Forcepoint, Digital Guardian and others in Data Loss Prevention. Updated: July 2020.
431,670 professionals have used our research since 2012.
KIRANNOEL
Principal Consultant at Design Consulting Inc
We want a more proactive reporting structure. Have a regular newsletter or report to the implementers, letting them what is going on in the market. It should contain case studies and use cases. There are some features available in the competitors, like Trend Micro and McAfee, which are not available in Symantec. View full review »
Ahmed Raafat
IT Security Engineer at a tech services company with 1-10 employees
I do have a problem with the database. It uses the Oracle database and sometimes this causes some problems. I would prefer it to use the MS SQL database because it has a more stable connection than the Symantec database. View full review »
reviewer1377756
Manager Cyber Forensic at a financial services firm with 51-200 employees
We are having support issues. We had local support but since the acquisition, the support is now only five teams. It is very difficult to log in to create a support ticket because no one is available to support our queries. In India, it's especially needed. It has some feature deficiencies, as well. For example, it won't monitor the remote desktop and the file-sharing to the RDP. It's not detecting it and RDP is not supported well. The issue is not only with RDP, but rather it's with the product used to provide the remote support. If the data is leaked through that application, then Symantec doesn't monitor that section. There are some features that are not available, which are required by every data loss prevention solution. In the next release, encryption should be available. For example, if an extended drive is plugged into the endpoint and someone tried to copy the data to the external drive, the Symantec DLP component doesn't encrypt the drive. If you want the encryption feature you have to purchase an additional component for it. This could be an integral part of Symantec today. View full review »
Badrul Hisyam Jamil
Assistant Manager at AmBank Group
Generally, we're not seeing any places for improvement at the moment. The solution doesn't integrate well with other products. We're not sure if there was an issue or a bug on the system recently because as of right now if someone sends out a compressed encrypted file, the DLP won't scan it. The menus need to be updated. View full review »
Divyang P
Senior Cyber Security Consultant at Infosec Ventures
They could improve the predefined reports because they don't have much information. We would like detailed reports. If they could include the same features for their mobile device product, like Android and iOS, it would be helpful. View full review »
Hua Xiang
Systems Architecture Engineer at a tech vendor with 1,001-5,000 employees
This product should be integrated with virtualization technology and work with other applications. View full review »
reviewer1319646
Information Security Consultant at a tech services company with 51-200 employees
I would like for the administrator management interface to improve. It's kind of old and slow. Updating it would make this solution better. View full review »
Mahmoud Hussein
Private Security Consultant at a tech services company with 11-50 employees
This product is very powerful but it is very complex, so making it simpler to use would be an improvement. It takes eight or ten services to activate all of the features, which is too difficult to manage. View full review »
Arun Subramaniam
Cyber Security Engineer at quadra
I would like to see this solution made more user-friendly, and the administration needs improvement. The enforce service is difficult to understand, and free courses made available on the internet would be useful. View full review »
Find out what your peers are saying about Broadcom, Forcepoint, Digital Guardian and others in Data Loss Prevention. Updated: July 2020.
431,670 professionals have used our research since 2012.