Symantec Data Loss Prevention Review

Stable and users only need one policy, but not very user-friendly

What is our primary use case?

I use it in my own environment for data loss prevention.

I installed it for testing purposes. I've logged some of my data through different policies. However, I've only done this at the endpoint channel, not on, for example, email channels.

What is most valuable?

There's only one policy needed to implement for all channels. That's a good point for Symantec. To have one policy for all channels has been great. You don't have a user workload. You can manage everything through a single policy.

What needs improvement?

The solution is not user-friendly. I've had to do a lot of research to try and figure things out on my own.

Due to its database, I first had to install an Oracle database. This should change. The product should allow for the use of an SQL database, and, if possible, it should have an embedded database. The solution should be easier to integrate on different solutions.

The data classification is very difficult in Symantec. It's hard to integrate the detect activation tools, whereas, in Forcepoint DLP, it's better. It's very user-friendly and the quality is defined and it is very clear. Symantec should try to emulate those aspects of Forcepoint.

It's difficult to implement in a protected environment, due to its architectural layout.

The initial implementation is quite complex.

The technical support has really dropped in quality since Broadcom acquired the product.

For how long have I used the solution?

I've used the solution for a month so far and for endpoint channel only. It hasn't been too long. 

What do I think about the stability of the solution?

The solution is stable. I've seen the people are using it in very large organizations with no problems. It doesn't crash or freeze. It's not buggy. There aren't glitches. However, it's difficult to maintain and run the product.

What do I think about the scalability of the solution?

The solution is quite scalable. From articles I found online, it looks like you can manage around 5,000 to 10,000 endpoints easily through Symantec. You can expand it by quite a bit if you need to.

I've only been using the solution myself over the course of a month. I implemented the solution to two or three other users. I do not plan to increase usage as my intention is to move to another product.

How are customer service and technical support?

The technical support, after Broadcom acquired Symantec, has been not very good. It used to be maintained by Symantec itself. Since then, there has been a drop off in responsiveness and helpfulness. After being acquired by Broadcom, the support, even at the endpoint level, took two to four days.

We aren't satisfied with the level of support. It should be faster.

Which solution did I use previously and why did I switch?

This is the first DLP I've used, however, I am switching over to Forcepoint DLP. I'm not staying with Symantec.

How was the initial setup?

the initial setup is not straightforward or simple. It's quite complex.

The whole deployment process took about two days or so.

In Symantec, you have to first install the Oracle database, then you can go on to install the enforce server and then detection servers. It will take time.

What about the implementation team?

I have done the entire installation by myself with the help of some installation guides. I did not contact a consultant or integrator for assistance.

What's my experience with pricing, setup cost, and licensing?

We have a license for our clients. However, in my case, I've only used the trial license in my environment.

Which other solutions did I evaluate?

I've looked into Forcepoint and it seems to be much better as it's user-friendly and there are some other features that I like. I've just looked into it for comparison purposes. I've never actually used it.

What other advice do I have?

I would recommend this product to other organizations, however, I would warn them it's difficult to maintain due to its architecture.

Which deployment model are you using for this solution?


Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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