Unitrends Room for Improvement

Greg G
Engineer at a tech services company with 11-50 employees
If the interface could be less complex, it is would be great. It's not the easiest to get around and to work with. Someone with a technical background won't have a problem with it, but new people might struggle with the interface complexity. I would like to see more support for the different major cloud vendors and more focus on the desktop so that I can give a client a single solution for all of their backup requirements. I don't like selling two or three different backup products to cover various needs. I want to be able to provide my client with a single solution from a single vendor. View full review »
SenInfra8967
Senior Infrastructure Analyst with 51-200 employees
There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the databases got corrupted, and we couldn't recover the backup data. Six to seven years of backup data just disappeared. So, obviously we weren't too happy. It's one of the primary reasons we're looking at the market and have gone down a different route for backups, essentially. I also think there should be a lesser focus on the physical appliance, which was virtualized. I'm willing to look at it from the ground up and go actually a bit more resiliency, we don't want to lose the entire database because it took a snapshot of the appliance. This is a pretty common thing. We unravel all this data that's backed up if we need to collaborate. View full review »
Aaron Krytus
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support for dual VPN utilization (required for cloud replication and remote monitoring which cannot be done simultaneously). View full review »
Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: August 2019.
365,820 professionals have used our research since 2012.
Joseph Colon
Senior Systems Engineer at a university with 1,001-5,000 employees
We have a huge VMware infrastructure with multiple hosts that use local storage. Backup jobs of VMs seem to target one host at a time, so if there are 10 VMs on that host getting backed up, it hammers that ESXi host until sometimes the jobs hang and nothing more occurs. It would be great to have the job throttle/limit the max number of backups on a single ESXi host. View full review »
reviewer791514
Manager at a healthcare company with 201-500 employees
The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two weeks later, we were told to wait. Since version 10 came out, there have been multiple versions released for Unitrends. Updates should be limited to two or three a year, focusing more on quality instead of a rushed bug release. View full review »
Ken Edgar
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their customer base and numbers of incidents. View full review »
Andrew-Murphy
Systems Administrator at a construction company with 51-200 employees
Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago. View full review »
Greg Forquer
Director of Information Technology at a legal firm with 201-500 employees
Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find View full review »
Mark Pearson
Network Administrator at a transportation company with 11-50 employees
Network-based storage stability could be improved. View full review »
Bartt Nelson
IT Director at a government
Implement the changes that are being requested through the GUI. View full review »
Brandon Hetzer
Network Administrator at a financial services firm with 201-500 employees
There are a few quirks where the GUI, agent, and back-end are not precisely meshed. The new OS may have fixed those issues, however. View full review »
Eric Wesley
Senior Network Administrator at a comms service provider with 1,001-5,000 employees
Stabilizing SQL database backups: They are way too sensitive and I am having to constantly fix SQL level backups. View full review »
Kris Carty
Network Systems Engineer at a non-tech company with 10,001+ employees
The next release should bring back the ease of some search issues from the legacy program. The ability to run just differentials without pulling the full on your archive. View full review »
sftech82
Network Administrator
Linux full bare metal backups (automatic). View full review »
it_user215967
Network Engineer at a health, wellness and fitness company with 501-1,000 employees
Technical support is quite inadequate. Techs don't see to be well-versed in troubleshooting issues that arise and tickets stay opened for weeks for resolution. View full review »
itmanage759144
IT Manager at a marketing services firm with 201-500 employees
Renewal issues: It should have the ability to do year-by-year for multiple years. View full review »
itmanage759144
IT Manager at a marketing services firm with 201-500 employees
reviewer753399
Technology Director at a non-tech company
All things with a computer chip. View full review »
reviewer963924
User
The only area that I would say needs some improvements is the initial setup. A little more assistance and help during implementation would be great. View full review »
Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: August 2019.
365,820 professionals have used our research since 2012.
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