Unitrends Reviews

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Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Apr 25 2018

What is most valuable?

- Cloud replication - Remote management of clients - Reporting - Iinstant recovery (allows a spin-up of your image as a VM on the appliance).

How has it helped my organization?

This product has given us the ability to remote manage, monitor and report multiple client sites . We have relied on this appliance several times to recover our clients from Crytpo viruses that have locked their files for ransom.

What needs improvement?

Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support for dual VPN utilization (required for cloud replication and remote monitoring which cannot be done simultaneously).
Real User
Senior Systems Engineer at a university with 1,001-5,000 employees
Jan 11 2018

What is most valuable?

It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes. The racking of the appliance took the longest, as it is heavy.

How has it helped my organization?

VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.

What needs improvement?

We have a huge VMware infrastructure with multiple hosts that use local storage. Backup jobs of VMs seem to target one host at a time, so if there are 10 VMs on that host getting backed up, it hammers that ESXi host until sometimes the jobs... more»
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Real User
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Oct 17 2017

What is most valuable?

Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.

How has it helped my organization?

We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.

What needs improvement?

Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their customer... more»
User
Manager at a healthcare company with 201-500 employees
Jun 13 2018

What is most valuable?

The scheduling and event viewer is easy to use and a helpful item when setting up new servers to be backed up. It determines what errors are being generated as a result of an issue.

How has it helped my organization?

Unitrends has helped us cut down the time that it takes to restore a server to its original configuration. Before, we only had the file structure backing up on a nightly basis and were utilizing bare metals. Unitrends has drastically cut down... more»

What needs improvement?

The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two weeks later, we were told to wait. Since version 10 came out, there have been multiple versions... more»
Real User
Systems Administrator at a construction company with 51-200 employees
Oct 18 2017

What do you think of Unitrends?

Improvements to My Organization Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work. • Valuable Features Backup and restore Replication to Forever Cloud Tech support • Room for Improvement Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago. • Stability Issues Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem. • Scalability Issues No. • Customer Service and Technical Support Customer Service: ...
Real User
Director of Information Technology at a legal firm with 201-500 employees
Oct 18 2017

What do you think of Unitrends?

Improvements to My Organization We have been able to move completely away from using tape and robocopy for backup efforts. • Valuable Features Reliable DR Backup/archive to multiple locations Excellent support • Room for Improvement Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find • Stability Issues When we first moved to v10, we did have issues with restores. Support jumped right in and found the issue, and published a bug fix, this took care of the issue. • Scalability Issues None. • Customer Service and Technical Support Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to higher level engineers for the...
Real User
Network Administrator at a transportation company with 11-50 employees
Nov 16 2017

What do you think of Unitrends?

Primary Use Case We use this solution to back up both physical and virtual environments in and out of the office. • Improvements to My Organization Easier to track and set up new backups due to its coverage of both physical and virtual environments (or we would have needed two separate solutions). • Valuable Features The ability to back up both physical and virtual appliances under one roof. Its cloud backup capability. • Room for Improvement Network-based storage stability could be improved. • Stability Issues I had some issues early on with network-based storage dropping connections, therefore corrupting the backups. • Scalability Issues No issues. • Customer Service and Technical Support A 10 out 10. Whenever I have had issues, the customer service...
Real User
Network Administrator at a financial services firm with 201-500 employees
Nov 26 2017

What do you think of Unitrends?

Primary Use Case We use it to back up files and virtual machine (VM) instances. • Improvements to My Organization It works as expected the vast majority of the time. This is an improvement over other products that seem to break with the slightest change in the environment. • Valuable Features The simple and fast restore routine. • Room for Improvement There are a few quirks where the GUI, agent, and back-end are not precisely meshed. The new OS may have fixed those issues, however. • Stability Issues No issues. • Scalability Issues No issues. • Customer Service and Technical Support Excellent. • Previous Solutions We used software-only products. There were a number of incidents where the compatibility with the hardware was not a 100 percent.  ...
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What is Unitrends?

Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that allow our customers to focus on their business rather than backup.
Unitrends customers
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
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