Unitrends Reviews

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Greg G
Reseller
Engineer at a tech services company with 11-50 employees
Jul 01 2019

What is most valuable?

The feature I find most valuable is the hardware functionality because it's reliable and it's got predictive analytics and hardware failure. The predictive analytics are… more»

How has it helped my organization?

With Unitrends we can spin up devices into a VM in about five minutes' time. The disaster recovery time is very quick. Even while we are busy fixing hardware, we still… more»

What needs improvement?

If the interface could be less complex, it is would be great. It's not the easiest to get around and to work with. Someone with a technical background won't have a problem… more»

What's my experience with pricing, setup cost, and licensing?

Licensing costs appear high for hardware devices and software, when compared to other solutions. But in the long run, they're not, because you get free hardware… more»

If you previously used a different solution, which one did you use and why did you switch?

I've used many solutions throughout my career in technical support. We switched to Unitrends because it works and we have started selling Unitrends because it works. It's… more»

What other advice do I have?

My advice would be to follow the recommendation when you do the planning and installation. If you don't you're going to run into trouble. For what it's designed for, I… more»

Which other solutions did I evaluate?

Most of our customers use VM and Backup Exec, but because we are resellers of Unitrends, we also use it from time to time. For end-user backups, we use a product called… more»
Real User
Senior Infrastructure Analyst with 51-200 employees
Oct 28 2018

How has it helped my organization?

The whole appliance needs to be more resilient. It lost our database, and that is something that cannot happen. If the data was written and managed a little better, we would not lose our entire backup. A bit more thought needs to be put… more»

What needs improvement?

There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the databases got corrupted, and we couldn't recover the… more»

What's my experience with pricing, setup cost, and licensing?

I have no advice about the pricing of the product.

What other advice do I have?

It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the current version, but it's not quite there yet. But there's… more»

Which other solutions did I evaluate?

I inherited the product, so I did not comparison shop or evaluate other products.
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Aaron Krytus
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Apr 25 2018

What is most valuable?

- Cloud replication - Remote management of clients - Reporting - Iinstant recovery (allows a spin-up of your image as a VM on the appliance).

How has it helped my organization?

This product has given us the ability to remote manage, monitor and report multiple client sites . We have relied on this appliance several times to recover our clients… more»

What needs improvement?

Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support for dual VPN utilization (required for cloud… more»

What's my experience with pricing, setup cost, and licensing?

Pricing model constantly changes.

If you previously used a different solution, which one did you use and why did you switch?

We previously used 3X and they went out of business.

What other advice do I have?

This is a great product. Easy to setup, technical support is great, lots of documentation available. The reports are great to keep your backups working and recovery… more»

Which other solutions did I evaluate?

Before choosing Unitrends we also looked at Veeam, Symantec, Acronis, Backup Assist, etc.
Joseph Colon
Real User
Senior Systems Engineer at a university with 1,001-5,000 employees
Jan 11 2018

What is most valuable?

It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes. The racking of the appliance took the… more»

How has it helped my organization?

VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.

What needs improvement?

We have a huge VMware infrastructure with multiple hosts that use local storage. Backup jobs of VMs seem to target one host at a time, so if there are 10 VMs on that host… more»

What's my experience with pricing, setup cost, and licensing?

The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive.

If you previously used a different solution, which one did you use and why did you switch?

Yes, we utilized Backup Exec and a Dell DR4000 disk appliance. We were going to replace the DR4000 with a DR6300, but found that the cost of Unitrends was about the same… more»

What other advice do I have?

So far, so good. It could be a little more customizable, but hopefully reviews like this and feature request updates that I have submitted move that along.

Which other solutions did I evaluate?

Yes, we looked at Backup Exec and the DR6300, as well as the Dell EMC iDPA 5800. The price of the iDPA was steep and they would not let us demo a unit.
User
Manager at a healthcare company with 201-500 employees
Jun 13 2018

What is most valuable?

The scheduling and event viewer is easy to use and a helpful item when setting up new servers to be backed up. It determines what errors are being generated as a result of an issue.

How has it helped my organization?

Unitrends has helped us cut down the time that it takes to restore a server to its original configuration. Before, we only had the file structure backing up on a nightly basis and were utilizing bare… more»

What needs improvement?

The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two weeks later, we were told to wait. Since version 10 came… more»

What's my experience with pricing, setup cost, and licensing?

You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed.

If you previously used a different solution, which one did you use and why did you switch?

Since I have been with the company, we have always used Unitrends.

Which other solutions did I evaluate?

We did not evaluate anyone else.
Ken Edgar
Real User
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Oct 17 2017

What is most valuable?

Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.

How has it helped my organization?

We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.

What needs improvement?

Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends' support teams are too small for the size of their… more»

If you previously used a different solution, which one did you use and why did you switch?

Symantec Net Backup: It was too costly.

Which other solutions did I evaluate?

Bacula, Rubrik (I think it was too new at that point), and Dell.
Andrew-Murphy
Real User
Systems Administrator at a construction company with 51-200 employees
Oct 18 2017

What is most valuable?

* Backup and restore * Replication to Forever Cloud * Tech support

How has it helped my organization?

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.

What needs improvement?

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

What's my experience with pricing, setup cost, and licensing?

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.

If you previously used a different solution, which one did you use and why did you switch?

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.

Which other solutions did I evaluate?

Datto.
Greg Forquer
Real User
Director of Information Technology at a legal firm with 201-500 employees
Oct 18 2017

What is most valuable?

* Reliable DR * Backup/archive to multiple locations * Excellent support

How has it helped my organization?

We have been able to move completely away from using tape and robocopy for backup efforts.

What needs improvement?

Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find

What's my experience with pricing, setup cost, and licensing?

Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it.

If you previously used a different solution, which one did you use and why did you switch?

We used Zerto, which was not able to do file-level restores for any volume larger than 2TB.
See 11 More Unitrends Reviews

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371,355 professionals have used our research since 2012.

Unitrends Questions

What is Unitrends?

Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that allow our customers to focus on their business rather than backup.
Unitrends customers
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
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