Unitrends Reviews

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Real User
Senior Infrastructure Analyst with 51-200 employees
Oct 28 2018

How has it helped my organization?

The whole appliance needs to be more resilient. It lost our database, and that is something that cannot happen. If the data was written and managed a little better, we would not lose… more»

What needs improvement?

There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the… more»

What's my experience with pricing, setup cost, and licensing?

I have no advice about the pricing of the product.

What other advice do I have?

It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the… more»
Aaron Krytus
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Apr 25 2018

What is most valuable?

- Cloud replication - Remote management of clients - Reporting - Iinstant recovery (allows a spin-up of your image as a VM… more»

How has it helped my organization?

This product has given us the ability to remote manage, monitor and report multiple client sites . We have relied on this… more»

What needs improvement?

Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support… more»

What's my experience with pricing, setup cost, and licensing?

Pricing model constantly changes.

If you previously used a different solution, which one did you use and why did you switch?

We previously used 3X and they went out of business.

What other advice do I have?

This is a great product. Easy to setup, technical support is great, lots of documentation available. The reports are great… more»
Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: April 2019.
339,526 professionals have used our research since 2012.
Joseph Colon
Real User
Senior Systems Engineer at a university with 1,001-5,000 employees
Jan 11 2018

What is most valuable?

It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than… more»

How has it helped my organization?

VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.

What needs improvement?

We have a huge VMware infrastructure with multiple hosts that use local storage. Backup jobs of VMs seem to target one… more»

What's my experience with pricing, setup cost, and licensing?

The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive.

If you previously used a different solution, which one did you use and why did you switch?

Yes, we utilized Backup Exec and a Dell DR4000 disk appliance. We were going to replace the DR4000 with a DR6300, but… more»

What other advice do I have?

So far, so good. It could be a little more customizable, but hopefully reviews like this and feature request updates that… more»
User
Manager at a healthcare company with 201-500 employees
Jun 13 2018

What is most valuable?

The scheduling and event viewer is easy to use and a helpful item when setting up new servers to be backed up. It determines what errors are being… more»

How has it helped my organization?

Unitrends has helped us cut down the time that it takes to restore a server to its original configuration. Before, we only had the file structure… more»

What needs improvement?

The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two… more»

What's my experience with pricing, setup cost, and licensing?

You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed.

If you previously used a different solution, which one did you use and why did you switch?

Since I have been with the company, we have always used Unitrends.
Ken Edgar
Real User
Unix/Apple System Administrator at a non-tech company with 1,001-5,000 employees
Oct 17 2017

What is most valuable?

Being an appliance-based solution, we were able to migrate backup solutions without having to purchase a lot of hardware separately.

How has it helped my organization?

We had a pretty solid backup platform before. I wouldn't say Unitrends made anything better, besides ditching Symantec's per TB licensing model and saving us a lot of money.

What needs improvement?

Support is great for small simple issues, but anything more difficult, it is hard to get good resolutions without having to badger them and their management. I think maybe Unitrends'… more»

If you previously used a different solution, which one did you use and why did you switch?

Symantec Net Backup: It was too costly.
Andrew-Murphy
Real User
Systems Administrator at a construction company with 51-200 employees
Oct 18 2017

What is most valuable?

* Backup and restore * Replication to Forever Cloud * Tech support

How has it helped my organization?

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and… more»

What needs improvement?

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

What's my experience with pricing, setup cost, and licensing?

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the… more»

If you previously used a different solution, which one did you use and why did you switch?

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.
Greg Forquer
Real User
Director of Information Technology at a legal firm with 201-500 employees
Oct 18 2017

What is most valuable?

* Reliable DR * Backup/archive to multiple locations * Excellent support

How has it helped my organization?

We have been able to move completely away from using tape and robocopy for backup efforts.

What needs improvement?

Making the seeding process more accessible and easier to understand. Also, make more of the undocumented best practices easier to find

What's my experience with pricing, setup cost, and licensing?

Make sure you do the homework to size the solution properly. Buy the Enterprise Plus licensing if you can afford it.

If you previously used a different solution, which one did you use and why did you switch?

We used Zerto, which was not able to do file-level restores for any volume larger than 2TB.
Mark Pearson
Real User
Network Administrator at a transportation company with 11-50 employees
Nov 16 2017

What do you think of Unitrends?

What is our primary use case?

We use this solution to back up both physical and virtual environments in and out of the office.

How has it helped my organization?

Easier to track and set up new backups due to its coverage of both physical and virtual environments (or we would have needed two separate solutions).

What is most valuable?

The ability to back up both physical and virtual appliances under one roof. Its cloud backup capability.

What needs improvement?

Network-based storage stability could be improved.

What do I think about the stability of the solution?

I had some issues early on with network-based storage dropping connections, therefore corrupting the backups.

What do I think about the scalability of the solution?

No issues.

How is customer service and

See 11 More Unitrends Reviews

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Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: April 2019.
339,526 professionals have used our research since 2012.

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What is Unitrends?

Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that allow our customers to focus on their business rather than backup.
Unitrends customers
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
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