Unitrends Reviews

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Greg G
Reseller
Engineer at a tech services company with 11-50 employees
Jul 01 2019

What is most valuable?

The feature I find most valuable is the hardware functionality because it's reliable and it's got predictive analytics and hardware failure. The predictive analytics are… more»

How has it helped my organization?

With Unitrends we can spin up devices into a VM in about five minutes' time. The disaster recovery time is very quick. Even while we are busy fixing hardware, we still… more»

What needs improvement?

If the interface could be less complex, it is would be great. It's not the easiest to get around and to work with. Someone with a technical background won't have a problem… more»

What's my experience with pricing, setup cost, and licensing?

Licensing costs appear high for hardware devices and software, when compared to other solutions. But in the long run, they're not, because you get free hardware… more»

If you previously used a different solution, which one did you use and why did you switch?

I've used many solutions throughout my career in technical support. We switched to Unitrends because it works and we have started selling Unitrends because it works. It's… more»

What other advice do I have?

My advice would be to follow the recommendation when you do the planning and installation. If you don't you're going to run into trouble. For what it's designed for, I… more»

Which other solutions did I evaluate?

Most of our customers use VM and Backup Exec, but because we are resellers of Unitrends, we also use it from time to time. For end-user backups, we use a product called… more»
Real User
Senior Infrastructure Analyst with 51-200 employees
Oct 28 2018

How has it helped my organization?

The whole appliance needs to be more resilient. It lost our database, and that is something that cannot happen. If the data was written and managed a little better, we would not lose our entire backup. A bit more thought needs to be put… more»

What needs improvement?

There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the databases got corrupted, and we couldn't recover the… more»

What's my experience with pricing, setup cost, and licensing?

I have no advice about the pricing of the product.

What other advice do I have?

It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the current version, but it's not quite there yet. But there's… more»

Which other solutions did I evaluate?

I inherited the product, so I did not comparison shop or evaluate other products.
Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: October 2019.
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Aaron Krytus
Real User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Apr 25 2018

What is most valuable?

- Cloud replication - Remote management of clients - Reporting - Iinstant recovery (allows a spin-up of your image as a VM on the appliance).

How has it helped my organization?

This product has given us the ability to remote manage, monitor and report multiple client sites . We have relied on this appliance several times to recover our clients… more»

What needs improvement?

Pushing the client to Windows 8 and Server 2012, no appliance update notifications, more stable pricing model, no support for dual VPN utilization (required for cloud… more»

What's my experience with pricing, setup cost, and licensing?

Pricing model constantly changes.

If you previously used a different solution, which one did you use and why did you switch?

We previously used 3X and they went out of business.

What other advice do I have?

This is a great product. Easy to setup, technical support is great, lots of documentation available. The reports are great to keep your backups working and recovery… more»

Which other solutions did I evaluate?

Before choosing Unitrends we also looked at Veeam, Symantec, Acronis, Backup Assist, etc.
Joseph Colon
Real User
Senior Systems Engineer at a university with 1,001-5,000 employees
Jan 11 2018

What is most valuable?

It is very easy to set up and get started. Almost too easy. We racked this device and had it up and running in less than 15 minutes. The racking of the appliance took the… more»

How has it helped my organization?

VM backup is much faster and more reliable, as I can test my backups with Data Copy Access jobs.

What needs improvement?

We have a huge VMware infrastructure with multiple hosts that use local storage. Backup jobs of VMs seem to target one host at a time, so if there are 10 VMs on that host… more»

What's my experience with pricing, setup cost, and licensing?

The cost of Unitrends definitely draws you in. The licensing is all included in the appliance, which is a great incentive.

If you previously used a different solution, which one did you use and why did you switch?

Yes, we utilized Backup Exec and a Dell DR4000 disk appliance. We were going to replace the DR4000 with a DR6300, but found that the cost of Unitrends was about the same… more»

What other advice do I have?

So far, so good. It could be a little more customizable, but hopefully reviews like this and feature request updates that I have submitted move that along.

Which other solutions did I evaluate?

Yes, we looked at Backup Exec and the DR6300, as well as the Dell EMC iDPA 5800. The price of the iDPA was steep and they would not let us demo a unit.
User
Manager at a healthcare company with 201-500 employees
Jun 13 2018

What is most valuable?

The scheduling and event viewer is easy to use and a helpful item when setting up new servers to be backed up. It determines what errors are being generated as a result of an issue.

How has it helped my organization?

Unitrends has helped us cut down the time that it takes to restore a server to its original configuration. Before, we only had the file structure backing up on a nightly basis and were utilizing bare… more»

What needs improvement?

The amount of updates which are being released. We were running 9.2 for the longest time when 10 came out. We were advised to upgrade, then two weeks later, we were told to wait. Since version 10 came… more»

What's my experience with pricing, setup cost, and licensing?

You should be aware how much the monthly costs are to use, what the initial costs for hardware are, and what the options to expand are, if needed.

If you previously used a different solution, which one did you use and why did you switch?

Since I have been with the company, we have always used Unitrends.

Which other solutions did I evaluate?

We did not evaluate anyone else.
Mark Pearson
Real User
Network Administrator at a transportation company with 11-50 employees
Nov 16 2017

What is most valuable?

* The ability to back up both physical and virtual appliances under one roof. * Its cloud backup capability.

How has it helped my organization?

Easier to track and set up new backups due to its coverage of both physical and virtual environments (or we would have needed two separate solutions).

What needs improvement?

Network-based storage stability could be improved.

What's my experience with pricing, setup cost, and licensing?

Several options are available. Speak to their sales staff to ensure you have the right solution for your needs.

If you previously used a different solution, which one did you use and why did you switch?

Veeam. Cost of licensing was getting expensive due to our other site expanding.

Which other solutions did I evaluate?

No.
Bartt Nelson
Real User
IT Director at a government
Oct 24 2017

What is most valuable?

* Easily mastered interface and application for backup/recovery. * Versatile, works well in VM and physical environments. * Nice VM or file-level recovery, without… more»

How has it helped my organization?

Fast and reliable. Able to integrate two sites and backup environments over an extended campus WAN.

What needs improvement?

Implement the changes that are being requested through the GUI.

What's my experience with pricing, setup cost, and licensing?

No advice. The pricing is fairly competitive.

If you previously used a different solution, which one did you use and why did you switch?

Yes, switched companies and the requirements changed drastically.

What other advice do I have?

No, we are happy with second gen of the appliance that we have purchased.

Which other solutions did I evaluate?

Yes, Veeam and others.
Brandon Hetzer
Real User
Network Administrator at a financial services firm with 201-500 employees
Nov 26 2017

What is most valuable?

The simple and fast restore routine.

How has it helped my organization?

It works as expected the vast majority of the time. This is an improvement over other products that seem to break with the slightest change in the environment.

What needs improvement?

There are a few quirks where the GUI, agent, and back-end are not precisely meshed. The new OS may have fixed those issues, however.

What's my experience with pricing, setup cost, and licensing?

Initial pricing is competitive. Renewal pricing is steep, so make sure to project costs for the lifetime of the appliance(s).

If you previously used a different solution, which one did you use and why did you switch?

We used software-only products. There were a number of incidents where the compatibility with the hardware was not a 100 percent. This solution alleviates the compatibility issue.

Which other solutions did I evaluate?

None worth mentioning here.
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Find out what your peers are saying about Unitrends, Veeam Software, Acronis and others in Backup and Recovery Software. Updated: October 2019.
372,622 professionals have used our research since 2012.

Unitrends Questions

What is Unitrends?

Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that allow our customers to focus on their business rather than backup.
Unitrends customers
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
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