Unitrends Review

The whole appliance needs to be more resilient. If you are a large organization, this is a product for you.


What is our primary use case?

It performs as a backup product.

How has it helped my organization?

The whole appliance needs to be more resilient. It lost our database, and that is something that cannot happen. If the data was written and managed a little better, we would not lose our entire backup. A bit more thought needs to be put into the process.

What needs improvement?

There are some questions as to how safely they are storing backup data. We had an issue about a year ago, but it actually ended up wiping our entire backup history, because one of the databases got corrupted, and we couldn't recover the backup data. Six to seven years of backup data just disappeared. So, obviously we weren't too happy. It's one of the primary reasons we're looking at the market and have gone down a different route for backups, essentially.

I also think there should be a lesser focus on the physical appliance, which was virtualized. I'm willing to look at it from the ground up and go actually a bit more resiliency, we don't want to lose the entire database because it took a snapshot of the appliance. This is a pretty common thing. We unravel all this data that's backed up if we need to collaborate.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It's fairly stable, it runs, it does a backup like you said. Things don't tend to go wrong until either VM upgrades or Unitrends breaks with an update. In terms of that it just carries on. It does its job, that's the main thing.

What do I think about the scalability of the solution?

It's scalable to a point. Yes, it is quite scalable.

How is customer service and technical support?

The technical support team is pretty good, actually. In all fairness to them, they are good. It is not their fault that their products are not functional in all aspects. But, from the support perspective, they did work quite hard to get things working in our favor. They did try their best. We cannot fault the support team for a problem with the product, itself.

How was the initial setup?

I was not involved with the initial setup. It was inherited by me. 

What was our ROI?

Always look at your backups strategy, and what your RPO and RTO are. Also, understand your infrastructure and the risks involved, including how the backup works.

If you are a large organization or corporation, with multiple sites, you can replicate the data from one Unitrends device to anoter Unitrends divide appliance. Then, this is definitely a solution for you. But, if you are a smaller corporation or organization, and you are worried about your backups, Unitrends may not be your best product choice.

What's my experience with pricing, setup cost, and licensing?

I have no advice about the pricing of the product.

Which other solutions did I evaluate?

I inherited the product, so I did not comparison shop or evaluate other products.

What other advice do I have?

It hasn't improved our backup because of the signal comeback with their solutions. They purchased RDR, but we don't know whether, I believe there's new functionality now in the current version, but it's not quite there yet. But there's still the pitfall there. If the database gets corrupted you lost access to your data unless it's stored under the appliance. So, you are basically doubling up on your data storage. So, I can't really say much more than that.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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