Unitrends Review
The best part of their service is their tech support. They keep following up until they know everything is right.


Improvements to My Organization

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.

Valuable Features

  • Backup and restore
  • Replication to Forever Cloud
  • Tech support

Room for Improvement

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

Stability Issues

Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem.

Scalability Issues

No.

Customer Service and Technical Support

Customer Service:

Good customer service. No problems with my sales rep.

Technical Support:

High level of tech support. The best part of their service. They keep following up until they know everything is right.

Previous Solutions

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.

Initial Setup

I didn't do the initial setup. However, when we converted the second remote to a local support, they guided me through the entire process.

Implementation Team

We implemented straight through Unitrends Support

ROI

More sleep!

Pricing, Setup Cost and Licensing

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.

Other Solutions Considered

Datto.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

1 Comment

Tech support that is available live in my time zone, is timely with advice and resolution, and they communicate well. Big plus.

Like (0)04 May 18
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