Unitrends Review

The best part of their service is their tech support. They keep following up until they know everything is right.


How has it helped my organization?

Less headaches to worry about backups. 99% of the time, I don't have to touch it. Set up the jobs and let it go. 1% is the setup of new backups and verification the new backups work.

What is most valuable?

  • Backup and restore
  • Replication to Forever Cloud
  • Tech support

What needs improvement?

Follow up for the DRaaS service setup. I'm still waiting to schedule a DRaaS test after upgrading several months ago.

What do I think about the stability of the solution?

Yes. I was backing up too much information. Changed from doing two physical appliances, one local, and one remote to two local and a Forever Cloud for remote. This doubled our storage space for backups and solved the problem.

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

Customer Service:

Good customer service. No problems with my sales rep.

Technical Support:

High level of tech support. The best part of their service. They keep following up until they know everything is right.

Which solution did I use previously and why did I switch?

I've used physical tape, NetBackup, Arcserve IT, Backup Exec, and high-speed tape caching. It's great going right to disk.

How was the initial setup?

I didn't do the initial setup. However, when we converted the second remote to a local support, they guided me through the entire process.

What about the implementation team?

We implemented straight through Unitrends Support

What was our ROI?

More sleep!

What's my experience with pricing, setup cost, and licensing?

When you purchase initially, get into the program which gives replacement hardware for free when you renew your support agreement. It makes the renewal down the road so much easier to cost justify.

Which other solutions did I evaluate?

Datto.

Which version of this solution are you currently using?

9.2.0-2.201703031625.CentOS6
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarBartt Nelson
Top 20Real User

Tech support that is available live in my time zone, is timely with advice and resolution, and they communicate well. Big plus.