UserVoice Overview

What is UserVoice?
From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
UserVoice Customers
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora

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Director of Client Support at a healthcare company with 51-200 employees
Vendor
The knowledge base was instrumental in elevating our self-help tools for clients. We took all of our user guides to the cloud, as well as other client-facing documents.

What other advice do I have?

The saying goes that "You get out of something what you've put in," and that's very true of UserVoice Helpdesk. If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a clean, easy-to-handle interface that grows quickly and makes their lives much easier!
Customer Care Associate at a marketing services firm with 51-200 employees
Real User
I can respond to customers quickly. I would like the ability to compose and send a message to individual customers prior to them contacting us.

What other advice do I have?

It's quick and easy, however there are a few features absent that I wish the platform supported.
Digital Marketing Apprentice at a tech services company with 51-200 employees
Consultant
The idea forum needs more features but the knowledge base is valuable.

What other advice do I have?

Have a look at the UserVoice knowledge base articles, as they helped me when starting up. Create a weekly report for ticket insights to identify increases and decreases of active users. You can then export ticket insights via the dashboard.
Director at a leisure / travel company with 51-200 employees
Vendor
UserVoice does everything it needs to, with a slick user experience on top
Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool. We chose UserVoice, hands down. Why? UserVoice doesn't just fit the feature requirements of a customer service tool - it's obsessively focused on the customer experience, trying and succeeding at making the customer service experience BOTH efficient and easy for everyone involved. Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what? You've got a seriously badass (and affordable) resource for keeping your customers happy. I'm very proud of my time at UserVoice and will continue loyally using their tools for many years.
Product Manager at a tech services company with 51-200 employees
Consultant
Tried Zendesk, IdeaScale but went with UserVoice. Array of tools offered makes it easy to collect user feedback.
Every Product Manager's must-have! I've been working as a Product Manager on various SaaS platforms, and over the past 3 years UserVoice has played an essential role in guiding my product decisions. The array of tools they offer really makes it easy to collect user feedback in a less intrusive way. Most importantly, end-users love the feedback UI, too, and seem to keep continue engaging without me having to solicit feedback over and over again. I've tried other solutions out there - Zendesk, GetSatisfaction, IdeaScale... Nothing worked as well as UserVoice.
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