UserVoice Archived Reviews (More than two years old)

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Director of Client Support at a healthcare company with 51-200 employees
Sep 01 2016

What is most valuable?

The support (ticketing) platform and the knowledge base are the most helpful aspects of our business. The knowledge base, in particular, was instrumental in elevating our self-help tools for clients.

How has it helped my organization?

We utilized the KB as our primary hub for product-based questions. We took all of our user guides to the cloud, as well as other client-facing documents like upgrade notifications, and have integrated them seamlessly into the KB.

What needs improvement?

I would like to see more flexibility in UserVoice when it comes to content sharing / privacy. We have clients with custom builds, and I would like to have an easy way to host all of their custom content in the same KB and maintain those… more»

What other advice do I have?

The saying goes that "You get out of something what you've put in," and that's very true of UserVoice Helpdesk. If your core team of support and content managers adopts this platform and works within its structure, they'll benefit from a… more»

Which other solutions did I evaluate?

We did evaluate other products when deciding whether to continue our license, but we opted to stay with UserVoice. It is a great product at an excellent value.

What is UserVoice?

From scalable support with automated answers to common questions and support ticketing, to staying on top of churn (and drive word-of-mouth referrals) with satisfaction surveys, to in-depth product feedback we'll give you all the tools to fully engage and understand your users. Everything you need to build a healthy SaaS or mobile app business. It only takes a few minutes to embed a UserVoice widget, or mobile SDK, into your app giving you have a comprehensive solution for anything your users can throw at you.
UserVoice customers
PicCollage, FullContact, Bing Ads, zynga, Microsoft, Zillow, hootsuite, Sephora