There are several reasons why I think Pega is better:
1 - OOTB, Pega has a CPQ solution for Telcos. This accelerates time to market.
2 - OOTB Pega provides unified/integrated Sales / Marketing / Service CRM solutions. This reduces your integration costs and allows you to leverage end to end data gathered about customers.
3 - Pega's CPQ and Sales solution are integrated together. This means you can seamlessly connect sales to the CPQ and fulfillment process.
As an aside, Siebel is being de-priortized as a platform for ORCL investment.
It all depends upon your current budget and skill set that is available within your team.
PegaCRM - Fundamentally Pega is a strong and robust workflow management system than a good CRM system. Assuming if you are in the limit of certain budget, then you can consider PegaCRM. This can do what you want with high customization
Sibele CRM - Very strong and robust system primarily in the CRM arena. As an expert I can confidently say that this is a better tool than PegaCRM excluding workflow management that Pega currently has.
Pega BPM streamlines your operations so you can reduce costs and improve business agility. Pega is recognized by leading analyst firms as the most comprehensive and unified BPM platform.
There are several reasons why I think Pega is better:
1 - OOTB, Pega has a CPQ solution for Telcos. This accelerates time to market.
2 - OOTB Pega provides unified/integrated Sales / Marketing / Service CRM solutions. This reduces your integration costs and allows you to leverage end to end data gathered about customers.
3 - Pega's CPQ and Sales solution are integrated together. This means you can seamlessly connect sales to the CPQ and fulfillment process.
As an aside, Siebel is being de-priortized as a platform for ORCL investment.
It all depends upon your current budget and skill set that is available within your team.
PegaCRM - Fundamentally Pega is a strong and robust workflow management system than a good CRM system. Assuming if you are in the limit of certain budget, then you can consider PegaCRM. This can do what you want with high customization
Sibele CRM - Very strong and robust system primarily in the CRM arena. As an expert I can confidently say that this is a better tool than PegaCRM excluding workflow management that Pega currently has.
Hope this answers your question