If you were talking to someone whose organization is considering ConnectWise Control, what would you say?
How would you rate it and why? Any other tips or advice?
My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now. The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good. I would rate this solution a nine out of ten.
We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even though the service is hosted in the cloud, we have full control over access to that service, unlike TeamViewer, which is purely a cloud-based solution. Any person or company that really wants to have a very efficient and easy to use remote control solution really should evaluate ConnectWise. The solution has a trial period which is valid for 14 days, if I'm not mistaken, and you can test it out for free. Overall. I'd rate the solution nine out of ten.
We use the solution to support our customers. We're an IT support company. I'm not sure which version of the solution we're currently using. I believe it to be the most updated version. I'd rate the solution eight out of ten.
If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.
I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.
It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from.
Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.
If your looking at anything aside from Control, keep looking.
Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.
Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.
Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.