If you were talking to someone whose organization is considering ConnectWise Control, what would you say?
How would you rate it and why? Any other tips or advice?
If you use proxies in your environment, then make sure to test out the product beforehand to see whether this product works in your environment.
I am overall satisfied with the product. It is a pretty straightforward product, which is easy to use and deploy. I do not have any qualms with it.
It's very easy to use. I created a YouTube video to show people how to use it and it was relatively quick. In terms of advice, something that helps us is that we build agents by client and we have a secret web page that people can download them from.
Just do it. Especially people who are subscribing to LogMeIn or TeamViewer, they are not going to miss anything.
If your looking at anything aside from Control, keep looking.
Get it. Save time, save mileage. There are no cons, all pros. I don't know how I functioned for that half a year without it.
Once I figured out how it worked, it's not too hard. It's a matter of remembering the numerous steps that are necessary to get into the software, and then to access the particular computer that I'm interested in. My IT guy can do it much faster than I can because I only rarely have to use it.
Try it first before you buy it. It's really all just based on your personal preference. I think that the interface looks good, but someone else might not like the interface. It really just depends on how you like to set up your workflows and whether or not you like the way that they've set it up.