If you were talking to someone whose organization is considering Eaton PredictPulse, what would you say?
How would you rate it and why? Any other tips or advice?
Do it. PredictPulse sends out emails no matter where you are. You can keep track of the electric current going on in your system. It keeps you in the loop and knowledgeable. It will let you know when an issue has cleared. It is very much worth the expense.
My advice is don't buy it just because it's there but because you have a need for it. You have to understand your own needs and then see if PredictPulse will be that solution to your needs. The solution is doing what it needs to do. It's has provided us a service that we felt we needed. The visibility the service provides into our UPS equipment through the reporting is okay. There isn't much to report other than the UPS conditions. We also have dynamic monitoring of our UPS systems, so the PredictPulse report confirms what we already know. The PredictPulse reports are fine. We don't have a problem with them. That's not really the reason we got PredictPulse, but there's no problem with them. We use an Eaton Service Plan. The only remote monitoring we have is with PredictPulse. The repairs that we have had done through our agreement have met all of the criteria of our agreement, as far as responding and service go. The only people we have using PredictPulse are data center engineers or critical facility technicians. It's a team of about six to seven people. We don't need any people for deployment and maintenance of PredictPulse because it's a managed service by Eaton.
PredictPulse has helped me better define our requirements. One of the pros of PredictPulse is the majority of our UPSs and the support has been phenomenal. They seem very open to work with us on improvements for future releases and to learn more about what we need as well, so that has been nice. One of the cons of the PredictPulse is that right now we can only use it on UPSs. From what I understand, that will change in the future. The national viewpoint and data logging are the things that I brought up which could be improved. I don't think that we use Eaton for repair of these units.