We just raised a $30M Series A: Read our story
2019-08-21T06:38:00Z

What advice do you have for others considering Eaton PredictPulse?

1

If you were talking to someone whose organization is considering Eaton PredictPulse, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
Guest
88 Answers

author avatar
Top 10LeaderboardReal User

I'd recommend Eaton if you want reliable reports and good uptime for whatever units you are going to have plugged into it. And I'd also recommend the solution because of the professionalism of their support. What I've learned from using the solution is the reliability of it, which I've been happy with. I've also learned that I need to check out the hardware on Insight a little bit more to see if there are any issues.

2020-11-19T07:44:00Z
author avatar
Top 10LeaderboardReal User

While Eaton is not an educational application, it's very helpful and user-friendly. I learned I can rely on it. I cannot access it using the web browser, but I'm going to fix that today. I would rate this solution as a nine (out of 10).

2020-10-20T04:19:00Z
author avatar
Top 10LeaderboardReal User

It provides us the information and data that we need. I would recommend it. I had the PredictPulse mobile app on my other phone, but then they gave me a new phone and I need to get that loaded. I didn't have any issues with it at all when I used it. I was able to breeze through it with no problems. This was something they just started in the last few months. They sent me an email to put PredictPulse on my phone, and I loaded it, but then they sent me another phone and I have not loaded it. I explored it a little, but not a lot. Instead, I get the emails which tell me what's going on. That's what I rely more on than looking at the app. I would rate this solution as a nine out of 10. I don't if it is perfect, but it is pretty close.

2020-09-03T07:49:00Z
author avatar
Top 20LeaderboardReal User

The lesson I've learned is that it's a dependable solution to the maintenance and operational requirements for the UPS's that we have. In our company I use PredictPulse as the manager and my team of inspectors maintain the system. Ultimately, there will be about 10 people who will have access to it, when it's finished. I plan to use the PredictPulse mobile app, but at this time, since we are just in the beginning stages and we have only installed three units so far out of the 25, I haven't started using it. I will use it as soon as we have finished setting up. In terms of proactive parts replacement, at this time we are still in the first phase of the use of this product and we are under warranty. After the warranty phase is up, we'll go into agreement regarding parts replacement, because we don't stock any parts on hand at the company. We have parts agreements in other contracts with Liebert and other companies, because we have other models. We will be making an agreement for parts and service because we don't have trained staff on hand for the UPS's. I would rate PredictPulse at nine out of 10. I'm still new to it but I was able to go in there and do some configuration and I liked that feature, that functionality, that it allows you to do some of the configurations yourself. Everything is automatic. I haven't studied the whole UPS market and all that's available. I'm a very busy person. I'm running a department of 100-plus people and a lot of capital projects. My background is a degree in electrical engineering and I've been at my company for 30 years. For 28 of the 30 years, I've been writing specifications for batteries and UPS's. I analyze them. I do calculations on battery capacities. So I understand UPS's and their function. Because I didn't do a full market study I wouldn't give it a 10. I know there are many other UPS companies but all my Eaton products have performed well for the duration of their lives. I don't have problems with Eaton products, except that they're proprietary. I've had people trained on Eaton products and there is a learning curve for getting to know these devices.

2020-08-23T08:17:00Z
author avatar
Top 5LeaderboardReal User

It saves us time and it saves us money. If the equipment that it protects is valuable to your business, it will keep it operating. It was the right system to go with. We're close to a year in, and there have been zero issues. In the preceding couple of years we had so many issues with the old system; it was undersized and it wasn't really protecting everything that the current one is. It has given us that reliability. We were able to make the system larger and cover more equipment. It's hard to compare apples to apples because we weren't covering the same things, but it makes all the difference in the world, if you're going to use a product like this, to make sure it's covering all of your important, the critical items. We're using other Eaton solutions in our environment and they're reliable. We've had power issues here and the Eaton equipment holds up. Eaton covers it all. There are things that they provide that we don't have here on our property, but what they have is pretty comprehensive.

2020-08-05T06:59:00Z
author avatar
LeaderboardReal User

Do it. PredictPulse sends out emails no matter where you are. You can keep track of the electric current going on in your system. It keeps you in the loop and knowledgeable. It will let you know when an issue has cleared. It is very much worth the expense.

2019-08-28T05:27:00Z
author avatar
LeaderboardReal User

My advice is don't buy it just because it's there but because you have a need for it. You have to understand your own needs and then see if PredictPulse will be that solution to your needs. The solution is doing what it needs to do. It's has provided us a service that we felt we needed. The visibility the service provides into our UPS equipment through the reporting is okay. There isn't much to report other than the UPS conditions. We also have dynamic monitoring of our UPS systems, so the PredictPulse report confirms what we already know. The PredictPulse reports are fine. We don't have a problem with them. That's not really the reason we got PredictPulse, but there's no problem with them. We use an Eaton Service Plan. The only remote monitoring we have is with PredictPulse. The repairs that we have had done through our agreement have met all of the criteria of our agreement, as far as responding and service go. The only people we have using PredictPulse are data center engineers or critical facility technicians. It's a team of about six to seven people. We don't need any people for deployment and maintenance of PredictPulse because it's a managed service by Eaton.

2019-08-25T05:18:00Z
author avatar
LeaderboardReal User

PredictPulse has helped me better define our requirements. One of the pros of PredictPulse is the majority of our UPSs and the support has been phenomenal. They seem very open to work with us on improvements for future releases and to learn more about what we need as well, so that has been nice. One of the cons of the PredictPulse is that right now we can only use it on UPSs. From what I understand, that will change in the future. The national viewpoint and data logging are the things that I brought up which could be improved. I don't think that we use Eaton for repair of these units.

2019-08-21T06:38:00Z
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,424 professionals have used our research since 2012.