If you were talking to someone whose organization is considering IBM Operational Decision Manager, what would you say?
How would you rate it and why? Any other tips or advice?
It works. I would recommend trying it.
It is enterprise scale and provides amazing performance. In a process or case, there is decision logic. Without this tool, the business logic oftentimes gets coded into those tools, and now, it's no longer accessible to the business. While it compliments business process management and case management, managing business logic is separate and abstracted away from those processes. However, the tool is definitely used in conjunction with them. Getting started with ODM can be a bit difficult without a little expertise. Most of our rules team have been working with it for a long time. In the end, it's well worth the investment to learn it, because it is the most capable solution. For nontechnical users, it's very easy to use. It is really the technical side of things to get it set up where the investment starts upfront and the usability ends up being the best experience in the end.
We are really happy with it. It is easy to use. We have integrated this solution with other solutions. It was very easy to do, once we had a base to work with. It could help with compliance or governance issues. It just hasn't yet. We hope to use it for automation projects in the future.
We would recommend this solution. We went with this solution from IBM because IBM has a roadmap and because Watson is the best software for artificial intelligence. We expect that our company's efficiency will increase, given the roadmap: ODM, RPA, Watson, etc. And the scalability was also an important factor for us.
When looking for a vendor I want to have the confidence that they are competent and they have a proper team behind it, that they have a big team. So I know that in 10 years, the product will still be around, and we will not have to rebuild our solutions every two years because they change everything. I give it an eight out of 10 overall. Software never gets a 10. They can still add a lot of things. There's a very good base, vanilla setup, but all the other things that are customer-specific, you need to add.