What advice do you have for others considering IBM Watson Customer Experience Analytics?


If you were talking to someone whose organization is considering IBM Watson Customer Experience Analytics, what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
11 Answer

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Top 5LeaderboardMSP

I recommend this solution and would advise anyone implementing or adopting this product to have in mind multiple use cases, some that are related to maximizing revenue, some that are related to providing better customer experience, some that are related to avoiding fraud or capturing any security related usages on their site. Those are three main areas. I've learned that there is more than one way to use this platform. You can let your imagination think about a use case and if it's related to customer behavior on the district channels, it can most probably be done. It can also be expanded to offline channels using the right integration so for example if you want to be capturing customer journey through all of the interaction points that are online and offline, that is possible. I would rate this solution a 10 out of 10.