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2019-06-06T08:18:00Z

What advice do you have for others considering Pega Robotic Process Automation?

2

If you were talking to someone whose organization is considering Pega Robotic Process Automation, what would you say?

How would you rate it and why? Any other tips or advice?

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77 Answers

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Top 10Real User

To use Pega RPA, you have to be mature. If you are interested in RPA, I would still rank UiPath first. Pega would be the second recommendation and the third would be Appian. Salesforce does not have a large RPA at this point. For pure RPA, there is no question that UiPath would be the suggested product. Pega and Appian have to achieve a certain level of maturity. They are still a part of the product line and are still excellent products similar to OpenSpan, Jira, and also Appian. The integration is not as smooth as expected and it might take a year to get seamless integration. If I were to rate Pega as a suite, I would rate it a nine out of ten. It has CRM, process implementations, customer experience, and has RPA. I would rate Pega Robotic Process Automation a seven out of ten.

2021-08-31T11:01:40Z
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Top 5Real User

For anyone who is interested in using this solution, I would suggest doing a POC, (Proof of Concept) before the implementation. Blue Prism, is a little better. I would rate this solution an eight out of ten.

2020-12-15T22:21:37Z
author avatar
Top 20Real User

People who are considering Pega should be aware of a few things. Pega has got plenty of online training. Make sure that you take advantage of all the online training. You might even want to hire someone from Pega just to get you started. This will keep you from running into issues where you are going to struggle when using the tool. If you have a good start, then basically it is easy flying after that. Once you build something, you learn so much from building that first robot that you will have way fewer troubles building more. It might even be a good idea to hire someone on for 90 days just to get that first robot built. You learn and then you have a roadmap on how to move forward. Additional features that I would like to see in Pega in the next release all have to do with ease of use. Pega itself is really easy to use when you get away from Visual Studio. What I am mostly looking for is a better UI for better building. On a scale from one to ten (where one is the worst and ten is the best), I would rate Pega Robotic Process Automation as an eight-out-of-ten. The good thing about Pega is that it is very flexible. You can do a lot so the capabilities are broad. It can be tough at first to understand and start building. That is the only thing I would say is a downside. Put that aside and it has got tons of capability.

2020-09-14T06:48:44Z
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Top 20Real User

In the past, we had an RPA solution set up with Pega. Then our company got bought out. The other company was using Automation Anywhere, so we are in the midst of transitioning Automation Anywhere. We have platforms paid for by the different entities right now. Before we could get Pega really started, the company that bought us kind of squashed it. We got it up and running and installed. However, I haven't developed an entire solution on it yet due to the changes in our organization. With Pega, there are two different parts: the platform and the actual automation software. In terms of the versions we're using, I believe the automation software is called OpenSpan and is 19.1 and the platform is 8.1. In terms of advice, I would give to users considering using Pega, I'd caution to make sure you get an outside contractor that knows what they're doing. We had something on the books for that. Then, due to budget cuts, there was a hiring freeze, so that never got implemented. That definitely hurt the implementation of the project. I would give the solution a seven out of ten. It wasn't bad at automating. It was just a little complicated to implement.

2020-06-28T08:51:00Z
author avatar
Top 10Real User

The solution is relatively stable and we find it a good product. The only drawback which we found is a lack of OCR capabilities, which we'll need other software to cover for us. I'd rate the solution eight out of ten.

2020-01-30T07:55:36Z
author avatar
Top 5Reseller

I think that they are improving the IDE with the new and latest features that will help to do things in a faster way. I would rate this solution a nine out of ten.

2020-01-26T09:26:00Z
author avatar
Real User

Pega Robotic Process Automation is easy. If you're a developer, it's a good tool to start with building bots. Overall, I can give it seven out of ten.

2019-06-06T08:18:00Z
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