If you were talking to someone whose organization is considering PegaRULES, what would you say?
How would you rate it and why? Any other tips or advice?
PegaRules is a very powerful rule engine. It's a very powerful platform to build any sort of solution onto. Where a customer makes mistakes is when they underestimate the business expertise of a partner, so they really need to ensure that initial implementation is right. It is very important to understand who is implementing it on the ground. If they don't understand the business requirements and the required business outcome of management, it can be awkward, and not in line with expectations. The main thing I have realized is that understanding the business problem and understanding the required outcome for the customer is very important. One of the biggest business areas is to focus on understanding problems and the kind of business outcome the customer requires. It's really about understanding the big picture. I would rate this product a nine out of 10. There is always room for improvement, but I've seen many customers getting very good value out of this solution.
My advice is to suggest people focus on the main purpose for the BPM platform. Are they really looking for a BPM platform, something that gathers all the business processes throughout the company, or is it just for reporting processes like a customer process and connecting it to some SAP processes or some CRM, or whatever. If you decide to use Pega as the main platform, then it's a really good choice. On the other hand, if you have a different software in your company like micro services or other big platforms like SAP, then you really should think carefully whether adding Pega as another large solid piece of software is really a good idea, or whether you can find other ways to integrate the other pieces of software for the purpose. I would rate this product an eight out of 10.
We're a Pega partner. I'd suggest those considering implementing the solution start small and maybe do a POC. That will give you a sense of what the solution would look like in production. I'd rate the solution eight out of ten,