If you were talking to someone whose organization is considering Symantec Secure Web Gateway, what would you say?
How would you rate it and why? Any other tips or advice?
My advice to anyone considering this Symantec product as a solution is to first do a proof of concept. Do not roll it out completely. Doing the proof of concept makes you sure that you can target all of the different devices and complete the setup for your environment. The biggest lesson we have learned from working with this solution so far is that I now think the idea of a service pack file is a bit antiquated and Symantec needs to come away from that mindset. There are existing products that do not use it. That is where we have the biggest issues with the product when we do have issues with it. When we do have those issues, we have experienced complete outages within the whole organization. So I would definitely not recommend it over Cisco Umbrella as we have not experienced any similar issues with Umbrella. On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a six-and-a-half. If I have to choose a whole number I would round it down to the lower end — or a six in that case. To become better rated — at least nine — they definitely have to start with the idea of changing the service pack file concept and resolving that issue while moving into something more fluid. If they will fix that, the product could be rated at closer to a nine. But that it causes catastrophic issues is unacceptable. If they got rid of the service packs completely and use technology similar to Cisco Umbrella, that would likely resolve those issues.
Symantec Complete Website Security works similar to Zscaler, but I think Zscaler is better. For a web-based proxy, I think Zscaler would be my top choice, based on the feedback I have personally received from my customers. The problem with Complete Website Security is with the dot com transition and dealing with Symantec is becoming a problem right now. I think it will be okay in February but for now, I think Zscaler is the best cloud proxy. On a scale of 1 - 10, I'd rate it a six or seven due to a lack of features compared to its competition.
For general business purposes this is a good product. It works on Windows platforms. If you need something on other platforms, you may need to look for something else. I would rate it a seven out of ten.
On a scale of one to ten, with one being the worst and ten being the best, I'd give this solution a six out of ten. Primarily because of the lack of flexibility with technical support and because of the out-of-date features resulting in missing functionalities.