Please share with the community what you think needs improvement with Citrix Workspace.
What are its weaknesses? What would you like to see changed in a future version?
They can simplify the process of printers. Printers were quite a difficult issue. It took us a long time to iron this issue out. We have the most simple use case where people connect from home to either a virtual machine or their physical desktop. We tried more complex solutions like Machine Creation Services, and they were more overhead than they were worth for us. I found them difficult to work with and confusing, and they were not worth the work for us.
Performance is an area that can be improved. The meetings that use Skype in Workspace will lag when they run long or we screen share. At times, it is slow when there are multiple users on the server. When it lags, we restart it to get it resolved. If multiple users are using a single server it will lag. The lag when using Skype or Screen Sharing with multiple users needs to improve, as it makes it difficult for us to continue when we have to restart the system.
The application is now very complex. We started with Citrix on PCs. Now, to access the same application, we need to have a StoreFront Server. It's now very complex. If we want to make a clean application, we need to have StoreFront for the web access between the receiver or the Workspace client. And then have StoreFront connected to the Delivery Controller. The Delivery Controller is connected to the database, NetScaler, which we use to secure remote access. In the beginning, we used three servers in a load-balancing environment but now to run the same application, it's on many servers. The price is a little higher compared to other solutions. Big farms need big infrastructure, but for mid-business like us, it's complex.
I would like to see more audio support.
There is no recycle bin, which is a problem. When there are technical issues, sometimes we can't get on the cloud. Obviously, when that happens we are completely lost because we can't access any of our data, but I guess that's a problem that all clouds have.
This solution is resource-intensive, it takes a lot of Bandwidth and a lot of the resources of the server. In the next release, I would like to see it support dual monitors.
I think Citrix Workspace is doing a good job for us. No complaints. If there was an improvement to make on the Workspace product, it would have to do with the communication components. Zoom, Teams, and Salon are not working well within the virtual desktop. So doing something to get the product to allow the video conferencing applications to function better would be the most important.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.