Please share with the community what you think needs improvement with CloudEndure Disaster Recovery.
What are its weaknesses? What would you like to see changed in a future version?
I would like to see better support for creating and working with archives. Right now, it is difficult and painful to do. When you are working with multiple terabytes, there are no good solutions.
The three things that could improvement are: * The user interface * Customer support * Recovery time for the current customer query
One item that they did fix was, and this was when we first started, they had only one type of license. Then they did come out with a Tier 2 type of license, which costs a little less money. It updated a little less frequently, which seems to fit our needs. That was definitely helpful. There are some servers where we do get failures with the CloudEndure client. I don't know necessarily if it's the CloudEndure issue, but it's something that my engineers fixed on our end. It's always something that's easily repairable, though. There is a constant update of the servers. It's a fairly simple product once the infrastructure's in place. We did hire a third-party to help us build the AWS infrastructure to work with CloudEndure, but once it was up and running, it pretty much runs on its own now.