Please share with the community what you think needs improvement with FireEye Email Security.
What are its weaknesses? What would you like to see changed in a future version?
I would like the solution to be able to automatically quarantine the malicious emails before getting to the user's mailbox and continue with regular email operations. This could result in the user clicking the email before the purge operation is completed. As an additional feature, I hope for more interactive emails.
If they want to be as primary or best solution, they need to have better email management features. SMTP handling is sometimes poor because you do not have a lot of options for routing. For example, if you are using IronPort and FireEye, and you want to do some complex routing and features, IronPort will beat FireEye with no effort. The email gateway environment does its work as long as it is not too complex or sophisticated you will notice some decrease in performance.
The spam detection feature could be better. As users, we don't have any control. It detects and blocks spam based on spam engine conditions. But many emails that shouldn't be blocked are getting blocked this way, and we have to raise a ticket for the False Negative cases and it takes time to get resolved. Every time we raise ticket, support requests received original email sample all the time to resolve the cases which is not possible to provide all the time.
The reporting aspect of the solution needs improvement. The solution needs to offer antivirus and antispam features onto the on-premises deployment model.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.
Let the community know what you think. Share your opinions now!