2018-08-21T06:20:00Z

What needs improvement with IBM MaaS360?

3

Please share with the community what you think needs improvement with IBM MaaS360.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
Guest
77 Answers

author avatar
Top 10Real User

Overall, I haven't been happy with it. Their licensing platform is absolutely awful. We've got locked out of our own account several times and that just has put a bad taste in my mouth. The initial setup is not exactly straightforward. There have been some changes in its software. The portal, for example, has changed. One nuisance feature is that, when you login, you have to always press enter, which is annoying. With most sites, you just click on the login and you go. With this portal, you have to specifically hit enter. The solution needs to offer live technical support. Right now, it's just a chat window and it's rather unhelpful.

2021-02-25T07:11:00Z
author avatar
Top 5Real User

The user interface could definitely use some improvement. It's very basic, but anyone not used to it might require some assistance. It's not really intuitive. I'd like to see more access at the account level. It's difficult to identify the number of licenses available in our account and to which interface they belong. We sometimes have to segregate; some users require the full enterprise features while others, who are partners or employees, are just given basic access. Being able to identify and assign the licenses would be very helpful. It's more of an administrative thing in terms of bookkeeping, but it would be great if that issue could be addressed.

2021-01-23T18:59:50Z
author avatar
Top 5Real User

The user interface could definitely use some improvement. It's good enough, albeit pretty basic. However, anybody that is not used to it might require some assistance early on because it is not very intuitive. It is fairly simple to use, yet a little complex to manage. At least, the initial setup is complex to manage. One of the things that I would like to see in the next release is improvements at the account level. it is a little bit difficult to identify the number of licenses that are visible in my account, and to which suite each belongs. If there are four suites, we sometimes have to have segregation. Some users require the full set of enterprise services, whereas some users who are our partners or just employees are just given basic inventory management tools. Being able to identify and account for these licenses would definitely help. This is not related to the actual usage, but rather, it's more of an administrative task. It can be overcome with manual bookkeeping but still, a bit more effort would be needed. If this can be simplified then that would be great.

2021-01-21T19:22:00Z
author avatar
Top 5Real User

The look needs to be updated and it could be simpler to use. The portal itself looks old and outdated. I would like to see more automation and better reporting. Their reports are a bit archaic.

2020-12-01T23:14:44Z
author avatar
Top 20Real User

We opted to go with Microsoft Intune because it just seemed to be a more mature and comprehensive enterprise solution, whereas IBM MaaS360 didn't seem to have the necessary breadth to manage all of our equipment. Along with laptops, I've had some BYODs. IBM MaaS360 just didn't seem as mature in our assessment.

2020-10-22T14:39:50Z
author avatar
Top 5LeaderboardReal User

Sometimes I would like to have local support because a company that provides 24/7 support means that the technical support staff are not always fluent English speakers. My English is not fluent, but it's better to have an English speaker. It's sometimes hard to make yourself understood. We are looking at that now with the single sign-on and MFA, but that's been fairly smooth.

2020-10-13T07:21:31Z
author avatar
Reseller

Regarding laptop management, some features are not right. IBM needs to improve the features for the laptop. It also needs a feature to restrict USBs.

2018-08-21T06:20:00Z
Learn what your peers think about IBM MaaS360. Get advice and tips from experienced pros sharing their opinions. Updated: June 2021.
511,521 professionals have used our research since 2012.