Please share with the community what you think needs improvement with Netskope CASB.
What are its weaknesses? What would you like to see changed in a future version?
The solution is always evolving and adding new features. However, I can't think of an area where it is specifically lacking per see. I'm a reseller, so anytime we can get the solution cheaper I'm for that. From a pricing perspective, that wouldn't hurt. Their partner piece could be a little bit stronger than what it is right now. The solution is still pretty new to the CASB environment.
There should be some granular custom roles that are not available. However, this is on the road map. There are many devices that do not have the Zero Trust feature and other enhancements available which they should have. In an upcoming release, they need to improve the reverse proxy. There are only a limited amount of applications that support it and are not able to be managed. Additionally, there should be improvements in the policy structure to restrict scrolling up and down.
Setting up policies is something that we having been doing, and if the vendor were to provide example use cases that included different implementation options then it would be very useful for us. They should include a playbook that includes how to create multiple run loops, which would allow us to implement some level of automation.
It should have user behavior analysis and diverse analysis.
From the product perspective, I think they should do much more marketing from their end because it's a Gartner Leader Product. Tech-wise, I don't see any loopholes that I would say need improvement. They could improve their mobile agents as they have some limitations.
They can focus more on ease of admin, ease of use, and ease of migration. Migration should be simple for companies that are using a different platform and would like to move to Netskope. Everyone looks for a simple migration. They can also focus more on cloud services and cloud trends. They have to see the cloud market, and they should try to compete with Zscaler and other players. They should also work on licensing costs.
It's important that they review the NTP connection in relation to emails. Currently, this information is not covered by Netskope in terms of documentation or support. The configuration in the cloud model could be improved upon.
The initial setup is complex and should be simplified.
I think the customer support could be improved. I think they're improving but it's not that great yet. I'd like to see more integration included in the solution, maybe like a host-based firewall.
When we first deployed the solution we encountered some minor compatibility issues with another proxy polar, Bitscaler. It would play up and sometimes we'd get a blue screen. It was rare and the only issue we encountered with Netskope. I would really like to see an improvement in compatibility with other platforms as it relates to issues as mentioned above. It would help to get rid of minor bugs and glitches.
Better debugging tools to identify operational concerns, e.g., "Netskope is slow", and the only way to prove it's not is to disable it — no data on time taken for different hops.
I would like to have an identity theft protection function.
What do you like most about Netskope CASB?
Thanks for sharing your thoughts with the community!