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2019-08-07T06:15:00Z

What needs improvement with Veeam Backup for Office 365?

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Please share with the community what you think needs improvement with Veeam Backup for Office 365.

What are its weaknesses? What would you like to see changed in a future version?

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2323 Answers

author avatar
Top 5MSP

The solution should have backup integration features, not just concerning mail but also when it comes to such solutions as SharePoint.

2021-10-26T14:39:09Z
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Top 5LeaderboardReal User

The support for deduplication appliances is an area to consider for improvement. They don't have native integration with deduplication of storage. Also, they said that they were going to release a feature, with the ability to backup copies, having another copy of a backup is very much needed, rather than just one copy. This feature is known in Veeam in their on-premises solutions but is not included in Office 365.

2021-08-02T17:58:38Z
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Top 5LeaderboardReseller

We have found that there is a limitation in this solution where it only takes the backup of users who are using Office 365 Enterprise email IDs. We have many users in management and approximately 50 other users who are using Office 365 of which Veeam is able to capture the backup. However, for the other users who are on the local email server at that time, the solution is not able to capture the backup. In an upcoming release, there should be backup support for other email providers, such as Gmail.

2021-06-20T10:03:02Z
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Top 5LeaderboardReal User

Security is the most important feature. When you are working in the Cloud security is very important. They may have made changes recently, and may already have the two-factor integration, and following the security upgrades from Office themselves.

2021-03-18T10:36:06Z
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Top 5LeaderboardReseller

Its price could be improved.

2021-03-02T19:54:38Z
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Top 5Real User

When you add a new site for backup, it gives you a notice that there is a new site, but the way you select that and configure that could be slightly better. It works, but it is not always very clear. For example, for the URL, you need to hover over the title or the name of the site. You should see it immediately on the screen. It should have a better user interface for selecting what you want to back up so that you get a more clear overview of the sites that are there and the ones that you want to combine in a backup. Its user interface should be more user-friendly. It has a lot of scrolling and doesn't give you a complete overview when needed. That's the main thing why it is not very user-friendly. It should have a better user interface.

2021-01-16T00:44:06Z
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Top 5LeaderboardReal User

The environment mainly consists of PCs, although we have students and a few teachers that use Apple computers. Sometimes, we have compatibility issues related to this and the problems can take a long time to solve. Faster response time to complaints that we have had would be of great appreciation. When you work with these cloud-based systems, the response time could be better. I never take anything for granted. When people complain about something, I always check in three different settings with different internet connections and different locations. I find that when it comes to Office, the response time could be improved quite a bit. Some additional training materials would be helpful.

2020-10-25T06:18:23Z
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Top 5Consultant

The license pricing can be reduced.

2020-10-15T11:35:09Z
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Top 5Real User

It's hard to predict the usage on the storage. I need to make some estimates for customers in terms of how much storage will be needed on the cloud, and this is always tricky. It would be helpful if they could help us estimate storage or simplify the estimation portion. They could work on their SaaS model to make it a bit more appealing.

2020-10-13T07:21:31Z
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Top 10Consultant

They can provide a dashboard for sizing. This feature might get included in the next release.

2020-10-06T06:57:39Z
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Top 5LeaderboardReal User

It would help if the initial setup was easier. It's a bit complex. When the next upgrade to the solution happens, they should work to adjust this. The solution could offer better reporting.

2020-08-16T08:00:20Z
author avatar
Top 5LeaderboardReal User

One of the things that should probably be improved is the pricing model. The price is based on a per-user charge. I wish that was not the case because it is not really in use by most of the users. It is not all that often that people need something restored. I do not know how they would change it exactly, but it just does not seem appropriate. If they can change their pricing model, that is only going to help to get more people to adopt it. They could make it more affordable. A better pricing model would just make sense and be better for some companies. We do not have an issue, thank goodness. But some companies might be a little bit strapped for cash. As a solution that completes their backup regimen, it is a requirement whether they know it or not. You hate to see the pricing make the decision and exclude people from something that they essentially need. If they could make it more affordable, that would be better for everybody. As far as adding features, unless Office changes, they do not need to change their feature set. It is already feature-rich. It has a really nice GUI and it is very easy to manage once you get logged in. So no, right now I would not change anything. Change is not always a good thing.

2020-08-09T07:19:50Z
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Top 5Real User

The price could be reduced to make it more competitive. We would like to have a single management console for all of our backups.

2020-07-14T08:15:54Z
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Real User

The implementation of this solution needs to be improved. They add multiple features and new versions, which makes it very difficult to follow. They need more documentation, awareness, and assistance. In the next release, an additional feature would be to have the disaster recovery where the data could restore automatically.

2019-09-29T07:27:00Z
author avatar
Consultant

It needs to be able to integrate with other emailing systems, like Linux.

2019-09-25T05:10:00Z
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Reseller

In the next release, it should have direct export to tape drive abilities and NDMP support.

2019-09-25T05:10:00Z
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Real User

Technical support could be improved. I would like to see the management tool support faster recovery time.

2019-09-15T16:43:00Z
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Real User

It would be a great improvement to be able to recover cover a VM straight to on-prem.

2019-09-12T09:06:00Z
author avatar
Top 5LeaderboardReal User

A lot of people when looking for backups usually consider a lot of sites. With the Veeam Backup application, you can have really good compression and deduplication ratios. That means you can save lots of space on your backup storage. With Veeam for Office 365 for companies that require long-term retention, they often complain about the capacity storage it might take. There's no deduplication on that level. Basically, storage capacity can be required to be huge in some cases. But the good part is that exclusions can be made to save on the storage space. The general feedback I get from the market is that there is no deduplication. The capacity storage is a challenge everywhere in the backup industry. The general feedback people are coming back to us about is that there is no deduplication based on it. There is compression which uses the native Office 365 compression, but there is no deduplication feature just like in Veeam Backup application. I'm not sure technically if it's possible to deduplicate Office 365 dockets. However, I'd like to see native page support for Veeam Backup for Office 365 to be able to back up to the tapes. I'm at a company with long retention and I backup disk space storage, so it's going to cost me a fortune. Meanwhile, if I preserve a short term retention plan, like Backup, if I need to have backups for three years for example, then I'll need huge amounts of storage. Now storage can be expensive or it can be cheap. This base storage is useful for short time retention. For example, keep it for one month, and then you can archive it on tape for the rest of the year. So, this is not good in a situation where a company needs to restore from a long time retention, and tape is really inexpensive. I'd like to see Veeam Backup for Office 365 backup to tapes, support cloud object storage. Now, the new trend for archiving data is not just on tapes and data deduplication appliances. This is considered really old technology. Deduplication appliances are only fit for the enterprise customers but they can be expensive and save lots of data. So the only real need for it is in enterprise but some small companies would like to archive their data for a long time. They find financial challenges to do so. Nowadays, they look to this new cloud object storage with cloud providers like Azure Blob Storage, Amazon S3, or IBM. That can really be useful for archival. So, basically supporting archive tier storage for the Veeam Backup for Office 365. Archive tier storage, whether it be the deduplication appliances, cloud object storage, or tapes. But like I said, it's probably on the way. Veeam distributes new products as well. It's not as old as Office 365 for the market. When you look at Veeam Backup and Replication and how long they have come, it's probably on the way there. And there are programs to do all that I have mentioned if the client is also using Veeam Backup with Replication. You can basically install Veeam Backup for Office 365 with a VM and just back it up using the Veeam Backup with Replication, then you can get use out of the deduplication and archive to the cloud by a virtual machine. There are workarounds too. Although the Veeam Backup for Office 365 doesn't natively support all the things that I told you about, like archiving to tape, deduplication appliance, or cloud object storage, it can always be installed in a virtual machine and then that virtual machine can be backed up by Veeam Backup with Replication, which supports all of this. It's considered a workaround, not native support.

2019-09-08T09:52:00Z
author avatar
Real User

The solution announced many features two years ago, and they still have not happened, so I would hope that the next release has these ready to go.

2019-09-08T09:50:00Z
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Reseller

I think the program is very good as is and we get everything that we need from it, but everything can use improvement. For me, the only obvious part of the program that could use improvement would be in the interface. If it were possible to make it more user-friendly it would be even more simple to use, and I think they can do some improvement. The backup is okay and does what it is expected to do.

2019-09-08T09:50:00Z
author avatar
Real User

You can't really edit. For example, if you have created a backup for a user, you can't drill down on a granular level during the backup. You have to back up the mailbox completely. It would be helpful if you could at least go inside the mailboxes to choose what you want. The same is true for SharePoint. For example, if I have Sharepoint with many other folders in it, if I want to remove one of the folders, I need to remove the site completely first. That's a bit hectic. I have to remove the site completely and then go ahead and then re-add it afterward without the photos I don't want. If you could just go ahead and edit these sites, that would be great. Granularity should be implemented in backup for both SharePoint and Mailboxes.

2019-08-13T10:41:00Z
author avatar
Reseller

In the future I think that Veeam needs to support more easily, more databases and more services like SaaS services. They should improve the backup and restoration time.

2019-08-07T06:15:00Z
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