2015-10-25 12:49:41 UTC

When evaluating Social CRM, what aspect do you think is the most important to look for?


Let the community know what you think. Share your opinions now!

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22 Answers
Real UserTOP 20

Integration with a company's main CRM. A social CRM can't exist in a vacuum; all customer data needs to be located in one location so that it can give more insight into customer issues.

2017-09-12 18:20:36 UTC12 September 17
Real User

Sync across devices. No solution is good enough if you can't access your leads on the road.

2017-06-12 09:15:42 UTC12 June 17
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