2015-10-25 12:49:41 UTC

When evaluating Social CRM, what aspect do you think is the most important to look for?

Let the community know what you think. Share your opinions now!

22 Answers
Real UserTOP 20

Integration with a company's main CRM. A social CRM can't exist in a vacuum; all customer data needs to be located in one location so that it can give more insight into customer issues.

2017-09-12 18:20:36 UTC12 September 17
Real User

Sync across devices. No solution is good enough if you can't access your leads on the road.

2017-06-12 09:15:42 UTC12 June 17
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